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Rayrayzz Author

Level 1

11 points

I am unable to play videos on camera roll/photos then I get a message saying this video cannot be played because the file format is unsupported

I get a message saying this video cannot be played because the file format is unsupported on my camera roll and photos

iPhone 13, iOS 15

Posted on Mar 12, 2022 7:43 PM

Top-ranking reply

Jack-19

Level 8

46,020 points

Posted on Mar 12, 2022 7:53 PM

Welcome to the Apple Support Communities.

Restart your iPhone - Apple Support and make sure iOS is up-to-date: Update iOS on iPhone - Apple Support. Then, try to Play videos and slideshows in the Photos app on iPhone - Apple Support.

Jack

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I am unable to play videos on camera roll/photos then I get a message saying this video cannot be played because the file format is unsupported

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