Apple Intelligence is now available on iPhone, iPad, and Mac!

📢 Newsroom Update

Apple’s new MacBook Pro features the incredibly powerful M4 family of chips and ushers in a new era with Apple Intelligence. Learn more >

📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Data theft possible with FileVault?

I wanted to make sure of something: is there any risk of data theft/leak if I send my MacBook Pro out for repairs to a computer shop that I’m not familiar with?

Of course FileVault is enabled, and I have a strong password. But I still read stories of how data leak occurs during computer repairs, and I’m not sure of the specifics of how they occur. 


I have a full Time Machine back up, but would still rather not have to wipe and restore if possible. 


It’s a display repair for a 2018 MacBook Pro (15 inch) if that matters

Posted on Mar 14, 2022 12:46 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 14, 2022 1:00 AM

But I still read stories of how data leak occurs during computer repairs, and I’m not sure of the specifics of how they occur. 


The likely reason you are unable to find specific details regarding that subject is that there are none to be found. Scaremongering is pervasive and highly effective. You don't have to participate in it.


Don't divulge your Mac's password. The repair shop may ask for it, but it's not necessary to unlock the disk just to confirm their repair work.


I have a full Time Machine back up, but would still rather not have to wipe and restore if possible. 


Erasing the Mac is not necessary, but if the repair shop insists upon your FileVault password as a condition of performing the work, then erase your Mac before giving it to them, and restore the Mac from your Time Machine backup when they return it to you.


Make sure your TM backup is encrypted (obviously).

Similar questions

2 replies
Question marked as Top-ranking reply

Mar 14, 2022 1:00 AM in response to mbp20111

But I still read stories of how data leak occurs during computer repairs, and I’m not sure of the specifics of how they occur. 


The likely reason you are unable to find specific details regarding that subject is that there are none to be found. Scaremongering is pervasive and highly effective. You don't have to participate in it.


Don't divulge your Mac's password. The repair shop may ask for it, but it's not necessary to unlock the disk just to confirm their repair work.


I have a full Time Machine back up, but would still rather not have to wipe and restore if possible. 


Erasing the Mac is not necessary, but if the repair shop insists upon your FileVault password as a condition of performing the work, then erase your Mac before giving it to them, and restore the Mac from your Time Machine backup when they return it to you.


Make sure your TM backup is encrypted (obviously).

Mar 15, 2022 7:20 PM in response to mbp20111

You are correct that the security of your data is only as good as your password(s) used on the Mac. Your 2018 Mac also automatically uses hardware encryption although again it still authenticates using your password. Keep in mind your Mac is just as safe during the repair as it would be if the laptop was lost or stolen.


Just make sure the laptop is completely powered off (aka a full shutdown) to be completely safe that nothing is left in memory. Usually it is when waking from sleep when encryption keys are sometimes able to be accessed through vulnerabilities.


Apple no longer asks for passwords when repairing Macs, so do not give them any passwords even to a temporary user account.

Data theft possible with FileVault?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.