Apple Event: May 7th at 7 am PT
So I preordered Spiderman No Way Home in 4K so I would have access to Itunes Extras however now that it is bought and able to be viewed, I still can’t access the iTunes Extras. I have done a software update and have checked my wifi. I am unsure if it was because I preordered or another issue I don’t know.
iPad Pro 10.5-inch, Wi-Fi
Hi kemi49,
Thanks for using Apple Support Communities. We understand that you don't have access to the iTunes Extras. Check out the link below that has some troubleshooting steps to help with not being able to view the Extras on the movie you purchased.
If you can't view your iTunes Extras
Connect your device to a Wi-Fi network and try again. If you're using an iPhone or iPad with a cellular connection, make sure that cellular data is turned on for the Apple TV app in Settings.
2.Check if the movie has iTunes Extras
On your iPhone, iPad, iPod touch, Mac, or Apple TV, open the Apple TV app, then go to the Library tab. On a PC, open iTunes for Windows, select Movies from the menu in the upper-left corner, then select the Library tab.
Select a movie to see its description page. If a movie has iTunes Extras, you'll see an iTunes Extras badge.
If you didn't buy the high definition (HD) version of the movie, or if you rented the movie, then the movie won't have iTunes Extras.
"iTunes Extras aren't available in the Apple TV app on smart TVs and streaming devices."
3.Update your software
Make sure that your iPhone or iPod touch is updated to the latest version of iOS, iPad is updated to the latest version iPadOS, Mac is updated to the latest version macOS, and Apple TV is updated to the latest version tvOS. On a PC, make sure that you're using the latest version of iTunes for Windows.
4.Get more help
If you still can't view your iTunes Extras, you can report a problem with your purchase.
Let us know how this goes.
Regards.
Same problem here. Pre-ordered, and after a day i can’t access itunes extras through Apple TV on my ipad. The only way i can access the extras, it’s watching the movie on Windows 10 iTunes. Not normal at all, i have a strong wifi connection. I’m from Italy.
Solution: log out from Apple TV app, then, login, hope it will solve the problem for you too.
Thank you, this worked!
iTunes Extras
