Face-ID with mask doesn't work on iPhone 11- with no reason

omri242 wrote:

Hello all ,

Can someone please explain me the reason that all the iPhone below 12 version cannot use the new feature of ios15.4? to finally unlock iPhone using face-id with mask!!!!

after 2 years this update arrived, and now I cannot use it because I have only iPhone 11?????

There is not such an hardware-excuse, it is purely software, which even more rude from apple perspective because they just disabled this feature deliberatly to all devices under iPhone 12

Please help?

Use the contact support link at the top right of the forum.

omri242 wrote:

I clicked on "get support" then chose "face-id" topic,

the solution it gave me is to call apple support...

Then call Apple support.

omri242 wrote:

I clicked on "get support" then chose "face-id" topic,

the solution it gave me is to call apple support...

Yep. That’s what you should do.

Here, at Apple Support Communities, we are but fellow users, just like you.