Closure of game account and refund

Apple has taken multiple payments from my card for a game …. Roblox . Multiple payments were taken for robin over several days at a cost of £8.99 each totalling £341.62. Only one request for this purchase was legitimate and 800 were added to the account. However, further payments were taken and roblux were never received; they were also not asked for. I contacted Apple about this via the correct channel. Instead of refunding the money they have disabled the roblox account! I need the account reinstated and my money returned to me.

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