Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

All my browsers keep crashing constantly! I am loosing my mind...

While browsing I continually get the wheel of death and have to force close the browser. This happens with firefox and chrome primarily when have 1-10 tabs open in the window and trying to open a new tab from an email link or bookmark.


This has been going on for the last 3 months. Happens probably every 1-2 hours. I've deleted the browsers and re-installed them several times. I don't know if my next step is to wipe my mac and start over (I want to avoid this if it all possible). Could this be a hardware issue? Logic board failure or something of the like?


MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports)

2.4 GHz Quad-Core Intel Core i5

16 GB 2133 MHz LPDDR3

Intel Iris Plus Graphics 655 1536 MB

OSX 12.3

MacBook Pro (2020 and later)

Posted on Mar 16, 2022 1:32 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 16, 2022 2:12 PM

You have a large number of system modifications, some of which I'm not familiar with. I would try booting into Safe Mode as a test to see if you are still having the issue. If not, that means one of the third-party add-ins is causing the problem.

How to use safe mode on your Mac - Apple Support

7 replies
Sort By: 
Question marked as Top-ranking reply

Mar 16, 2022 2:12 PM in response to BigBear_13

You have a large number of system modifications, some of which I'm not familiar with. I would try booting into Safe Mode as a test to see if you are still having the issue. If not, that means one of the third-party add-ins is causing the problem.

How to use safe mode on your Mac - Apple Support

Reply

Mar 16, 2022 4:01 PM in response to BigBear_13

BigBear_13 wrote:

Where do you specifically see the "system modifications" listed?

Those would be the kernel extensions, launch daemons, launch agents, and system launch agents. However, you specifically mentioned Firefox and Chrome. EtreCheck does not show anything about Firefox or Chrome extensions. It's not possible to keep up with 3rd party apps that have their own extensive extension collections.

Do you think it's necessary to use Malwarebytes?

That's a real can-o-worms. Luckily, we can avoid the topic in your case. On your computer, MalwareBytes has been flagged (by Apple) for abnormally high CPU usage 163 times in the past 30 days. That's very unusual. It seems likely that MalwareBytes could be the cause of this problem. Uninstall it and see if the problem goes away.

Reply

Mar 16, 2022 4:06 PM in response to etresoft

Thank you for the help. As far as browsers, I only use one extension; Bitwarden. I will start with removing Malwarebytes. Another thing is that my company had us install "JumpCloud" over the last 2-3 months. That might be an issues as well.


If I have everything backed up, would it hurt to wipe it and start over or does that not seem necessary at this point?

Reply

Mar 16, 2022 5:33 PM in response to BigBear_13

BigBear_13 wrote:

Thank you for the help. As far as browsers, I only use one extension; Bitwarden. I will start with removing Malwarebytes. Another thing is that my company had us install "JumpCloud" over the last 2-3 months. That might be an issues as well.

Uninstall Bitwarden too. It could be Bitwarden that is incompatible with Malwarebytes. There is no way to tell without removing the software.

If I have everything backed up, would it hurt to wipe it and start over or does that not seem necessary at this point?

I would not recommend that right now. You seem to have a good idea on where the problems are. Try the easy path first.

Reply

Mar 16, 2022 2:00 PM in response to dialabrain

Here you go

EtreCheckPro version: 6.5.6 (6F041) Report generated: 2022-03-16 16:56:39 Download EtreCheckPro from https://etrecheck.com Runtime: 2:50 Performance: Excellent Problem: Apps are crashing Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports) MacBook Pro Model: MacBookPro15,2 2.4 GHz Quad-Core Intel Core i5 (i5-8279U) CPU: 4-core 16 GB RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 8 GB LPDDR3 2133 BANK 2/ChannelB-DIMM0 - 8 GB LPDDR3 2133 Battery: Health = Normal - Cycle count = 20 Video Information: Intel Iris Plus Graphics 655 - VRAM: 1536 MB MSI MAG341CQ 3440 x 1440 Drives: disk0 - APPLE SSD AP0256M 251.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 250.69 GB disk1 [APFS Virtual drive] 250.69 GB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (Shared - 15.19 GB used) disk1s1s1 - M***********D (APFS) [APFS Snapshot] (Shared - 15.19 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 444 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 1.11 GB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - M************* - Data (APFS) [APFS Virtual drive] (Shared - 131.53 GB used) disk1s6 - Update (APFS) (Shared - 4 MB used) disk2 - Apple Disk Image 1.90 TB () External Virtual Interface disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 [APFS Container] 1.90 TB disk3 [APFS Virtual drive] 1.90 TB (Shared by 1 volumes) disk3s1 - B**************************) (APFS) (Shared - 353.03 GB used) Mounted Volumes: disk1s1s1 - M***********D [APFS Snapshot] 250.69 GB (Shared - 15.19 GB used, 154.91 GB available, 101.20 GB free) APFS Mount point: / Read-only: Yes disk1s2 - Preboot [APFS Preboot] 250.69 GB (Shared - 444 MB used, 101.20 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 250.69 GB (Shared - 1.07 GB used, 101.20 GB free) APFS Mount point: /System/Volumes/VM disk1s5 - M************* - Data [APFS Virtual drive] 250.69 GB (Shared - 131.53 GB used, 154.91 GB available, 101.20 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s6 - Update 250.69 GB (Shared - 4 MB used, 101.20 GB free) APFS Mount point: /System/Volumes/Update disk3s1 - B**************************) 1.90 TB (Shared - 353.03 GB used, 324.51 GB free) APFS Disk Image Mount point: /Volumes/B**************************) Network: Interface en7: Thunderbolt Ethernet Slot 1 Interface en0: Wi-Fi Interface bridge0: Thunderbolt Bridge System Software: macOS Monterey 12.3 (21E230) Time since boot: About 3 hours Notifications: Creative Cloud.app 6 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Unsigned Files: Launchd: /Library/LaunchDaemons/com.jumpcloud.agent-updater.plist Executable: bin/jumpcloud-agent-updater Details: Restrictive config permissions - possibly adware Launchd: /Library/LaunchDaemons/com.jumpcloud.darwin-agent.plist Executable: /opt/jc/bin/jumpcloud-agent -check-permissions Details: Exact match found in the legitimate list - probably OK Apps: 3 Old Applications: 20 x86-only apps Kernel Extensions: /Library/Application Support/Logitech.localized/Logitech Options.localized [Not Loaded] LogiMgrDriver.kext - com.logitech.manager.kernel.driver (8.20.1 - SDK 10.14) System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 180 Apple tasks [Running] 159 Apple tasks [Other] 2 Apple tasks System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 172 Apple tasks [Running] 168 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2022-01-07) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2022-01-07) [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2021-11-08) [Loaded] com.adobe.agsservice.plist (Adobe Inc. - installed 2021-12-10) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-09-19) [Loaded] com.jumpcloud.agent-updater.plist (? 0 - installed 2022-03-09) [Running] com.jumpcloud.darwin-agent.plist (? 0 - installed 2022-03-09) [Running] com.logi.optionsplus.updater.plist (Logitech Inc. - installed 2022-02-22) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2022-02-08) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2022-02-07) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-09-21) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-09-21) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-03-15) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-11-16) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-12-16) [Running] com.vanta.metalauncher.plist (Vanta Inc - installed 2022-02-18) [Running] org.pqrs.Karabiner-DriverKit-VirtualHIDDeviceClient.plist (Fumihiko Takayama - installed 2021-11-18) [Running] org.pqrs.karabiner.karabiner_grabber.plist (Fumihiko Takayama - installed 2021-11-29) [Running] org.pqrs.karabiner.karabiner_observer.plist (Fumihiko Takayama - installed 2021-11-29) [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-01-10) Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-01-07) [Other] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2022-02-01) [Running] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2021-12-10) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2021-12-10) [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2022-03-01) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-09-19) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-09-19) [Loaded] com.jumpcloud.jcagent-tray.plist (JUMPCLOUD INC. - installed 2022-03-09) [Running] com.jumpcloud.user-agent.plist (JUMPCLOUD INC. - installed 2022-03-09) [Running] com.logi.optionsplus.plist (Logitech Inc. - installed 2022-02-22) [Running] com.logitech.manager.daemon.plist (Logitech Inc. - installed 2021-05-12) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2022-02-07) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-09-21) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2022-03-15) [Not Loaded] org.pqrs.karabiner.NotificationWindow.plist (Fumihiko Takayama - installed 2021-11-20) [Loaded] org.pqrs.karabiner.agent.karabiner_grabber.plist (Fumihiko Takayama - installed 2021-11-29) [Loaded] org.pqrs.karabiner.agent.karabiner_observer.plist (Fumihiko Takayama - installed 2021-11-29) [Not Loaded] org.pqrs.karabiner.karabiner_console_user_server.plist (Fumihiko Takayama - installed 2021-11-29) [Running] org.pqrs.karabiner.karabiner_session_monitor.plist (Fumihiko Takayama - installed 2021-11-29) User Launch Agents: [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2021-12-10) User Login Items: [Not Loaded] AppCleaner SmartDelete (Julien Ramseier - installed 2021-02-02) Modern Login Item /Applications/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app [Not Loaded] BartenderStartAtLoginHelper (Surtees Studios Limited - installed 2021-11-01) Modern Login Item /Applications/Bartender 4.app/Contents/Library/LoginItems/BartenderStartAtLoginHelper.app [Not Loaded] Bitwarden Login Helper (App Store - installed 2022-02-16) Modern Login Item /Applications/Bitwarden.app/Contents/Library/LoginItems/Bitwarden Login Helper.app [Running] Google Drive (Google, Inc. - installed 2022-02-02) Application /Applications/Google Drive.app [Not Loaded] HPPSDrMonitorHelper (App Store - installed 2022-02-08) Modern Login Item /Applications/HP Smart.app/Contents/Frameworks/HPDiagnosticKit.framework/Versions/A/Resources/Addons/HP Diagnose & Fix.app/Contents/Library/LoginItems/HPPSDrMonitorHelper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-09-21) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-09-21) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Running] Slack (App Store - installed 2021-12-12) Application /Applications/Slack.app [Not Loaded] Slack Login Helper (App Store - installed 2021-12-12) Modern Login Item /Applications/Slack.app/Contents/Library/LoginItems/Slack Login Helper.app [Not Loaded] ToothFairy Helper (App Store - installed 2022-01-04) Modern Login Item /Applications/ToothFairy.app/Contents/Library/LoginItems/ToothFairy Helper.app [Not Loaded] iStatisticaProHelper (App Store - installed 2022-01-20) Modern Login Item /Applications/iStatistica Pro.app/Contents/Library/LoginItems/iStatisticaProHelper.app [Loaded] iStatisticaSensorsHelper (Andrey Tsarkov - installed 2022-01-26) Modern Login Item /Applications/iStatistica Sensors.app/Contents/Library/LoginItems/iStatisticaSensorsHelper.app Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2022-02-01) Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2021-11-11) Backup: Auto backup: Yes Destinations: B***********s [Network] (Last used) Total size: 677.51 GB Total number of backups: 64 Oldest backup: 2021-09-21 08:56:19 Last backup: 2022-03-16 15:53:24 19 local snapshots Oldest local snapshot: 2022-03-15 16:31:30 Last local snapshot: 2022-03-16 16:28:52 Performance: System Load: 2.65 (1 min ago) 2.63 (5 min ago) 3.07 (15 min ago) Nominal I/O speed: 0.85 MB/s File system: 16.74 seconds Write speed: 1236 MB/s Read speed: 2246 MB/s CPU Usage Snapshot: Type Overall System: 6 % User: 6 % Idle: 88 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 19.60 % (Apple) RTProtectionDaemon 14.88 % (Malwarebytes Corporation) mdworker_shared (12) 14.44 % (Apple) firefox 13.76 % (Mozilla Corporation) bluetoothd 5.48 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) plugin-container (7) 1.20 GB (Mozilla Corporation) firefox 950 MB (Mozilla Corporation) MTLCompilerService (20) 656 MB (Apple) EtreCheckPro 637 MB (Etresoft, Inc.) Google Chrome Helper (Renderer) (5) 490 MB (Google LLC) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) firefox 6 MB / 4 MB (Mozilla Corporation) corespeechd 2 KB / 9 MB (Apple) mDNSResponder 8 MB / 307 KB (Apple) Mail 712 KB / 35 KB (Apple) remoted 109 KB / 148 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 7 (Apple) RTProtectionDaemon 5 (Malwarebytes Corporation) Finder 4 (Apple) com.apple.DriverKit-AppleEthernetE1000 3 (Apple) mds 2 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 336 MB Used RAM: 10.38 GB Cached files: 5.30 GB Available RAM: 5.62 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2022-01-20 iStatistica Pro (4.1) 2022-01-23 PhotoSweeper (4.3.0) 2022-01-26 macOS 12.2 (12.2) 2022-02-02 Google Drive (1.3.16.180) 2022-02-02 Yubico Authenticator (5.1.0) 2022-02-08 Malwarebytes for Mac (1.0) 2022-02-08 HP Smart (13.4.2.1402) 2022-02-12 macOS 12.2.1 (12.2.1) 2022-02-16 Bitwarden (1.31.3) 2022-02-18 Vanta Agent (2.1.0) 2022-02-26 FileZilla Pro (3.58.1) 2022-03-03 XProtectPlistConfigData (2157) 2022-03-09 JumpCloud Agent (1.0.2) 2022-03-09 MRTConfigData (1.90) 2022-03-14 WiFi Explorer (3.3.4) 2022-03-15 Command Line Tools for Xcode (13.3) 2022-03-15 macOS 12.3 (12.3) 2022-03-15 Microsoft AutoUpdate (4.45.22031300) 2022-03-15 Microsoft Excel (16.59.22031300) 2022-03-15 Microsoft PowerPoint (16.59.22031300) 2022-03-15 Microsoft Word (16.59.22031300) Diagnostics Information (past 7-30 days): 2022-03-16 16:36:40 RTProtectionDaemon.app High CPU Use (153 times) Executable: /Library/Application Support/Malwarebytes/*/Engine.bundle/Contents/PlugIns/RTProtectionDaemon.app 2022-03-16 13:18:35 Vanta Agent Crash (2 times) Executable: /usr/local/vanta/Vanta Agent.app Details: libsystem_c.dylib: Status items must refer to a valid window. connecti on id = 0x00000000 window id = 0x00000000 2022-03-16 13:08:00 Firefox.app Hang Executable: /Applications/Firefox.app 2022-03-16 03:23:53 mdsync High CPU Use (18 times) Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdsync 2022-03-15 13:56:09 triald High CPU Use Executable: /usr/libexec/triald 2022-03-15 13:29:19 Python Crash Executable: /Applications/Yubico Authenticator.app 2022-03-15 09:20:33 system_installd High CPU Use Executable: /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/system_installd End of report


Reply

All my browsers keep crashing constantly! I am loosing my mind...

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.