My MacBook pro 2019 freezes and doesn't respond. When the screen goes blank it freezes and I can't do anything, the mouse moves but nothing happens. When I try to reposition the elements they get buggy. I updated the software but it didn't help, my friend has a macbook air and he has the same problem.
MacBook Pro 13″, macOS 12.3
wiktoria248 wrote:
My MacBook pro 2019 freezes and doesn't respond. When the screen goes blank it freezes and I can't do anything, the mouse moves but nothing happens. When I try to reposition the elements they get buggy. I updated the software but it didn't help...
For hardware—
run the user Diagnostic...not as definitive as Apple's own AST2 (Apple Service Toolkit) back bench diagnostic, but may kick out an error code.
Use Apple Diagnostics to test your Mac
https://support.apple.com/en-us/HT202731
For software—
Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus
all known to cause issues on the macOS
To trouble shoot further you can:
—Try a SafeBoot https://support.apple.com/en-us/HT201262
Takes noticeable longer to get to the login screen, does a 5 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc.
Login and test. Reboot as normal and test. Caches get rebuilt automatically.
In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a reboot will put it back to normal mode.
This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.
—Test issue in another user (or guest user) account Set up users, guests, and groups on Mac - Apple Support
This will tell you if it a universal issue or isolated to your user/admin account.
wiktoria248 wrote:
My MacBook pro 2019 freezes and doesn't respond. When the screen goes blank it freezes and I can't do anything, the mouse moves but nothing happens. When I try to reposition the elements they get buggy. I updated the software but it didn't help...
For hardware—
run the user Diagnostic...not as definitive as Apple's own AST2 (Apple Service Toolkit) back bench diagnostic, but may kick out an error code.
Use Apple Diagnostics to test your Mac
https://support.apple.com/en-us/HT202731
For software—
Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus
all known to cause issues on the macOS
To trouble shoot further you can:
—Try a SafeBoot https://support.apple.com/en-us/HT201262
Takes noticeable longer to get to the login screen, does a 5 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc.
Login and test. Reboot as normal and test. Caches get rebuilt automatically.
In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a reboot will put it back to normal mode.
This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.
—Test issue in another user (or guest user) account Set up users, guests, and groups on Mac - Apple Support
This will tell you if it a universal issue or isolated to your user/admin account.
My MacBook pro 2019 freezes and doesn't respond.
