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cannot connect to icloud library

All of a sudden my itunes says I can't connect to icloud library so I can't add anything from Apple Music to it. I turned off icloud library and tried to turn it back on (one of the suggestions from the web) but now it says genius can't connect, unknown error 11111. What do I do to get connected back to icloud library? When I go back to my iphone music library, everything is still there including Apple Music.

Windows, Windows 10

Posted on Mar 17, 2022 7:14 AM

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Posted on Mar 17, 2022 8:02 AM

I just chatted with Itunes support. Go to 'Songs' then the menu options


View>show view options, and check the boxes 'icloud status' and 'date added'..


see if the songs all populate. Then sort by 'date added'... it worked for me somehow. Good luck!

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cannot connect to icloud library

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