I went to the Apple Store about this issue, and then they said I need to buy a whole new iPhone. Funny because the iPhone 13 had just come out. It’s a FaceID MODULE but they need to replace the whole phone?

ghesethebeast Said:

"I went to the Apple Store about this issue, and then they said I need to buy a whole new iPhone. Funny because the iPhone 13 had just come out. It’s a FaceID MODULE but they need to replace the whole phone?"

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A Faulty Device?:

So, is this covered under warranty? Note that this comes with a one-yer, out-of-the-box, limited-warranty. So, set up a Genius Bar Appointment, asking them if this a faulty device.

Troubleshooting Face ID:

A Few Sites to Try:

• If Face ID isn't Working on your iPhone or iPad Pro - Apple Support

• If you can’t Turn on or Sign in to iMessage or FaceTime - Apple Support

• If you can't Make a FaceTime Call on your iPhone, iPad, or iPod touch - Apple Support

• If an Alert Says Face ID has been Disabled on your iPhone or iPad Pro - Apple Support

• If you Experience an Error when Trying to Activate iMessage or FaceTime - Apple Support