Unable to sign out of iCloud

Question

Level 1

32 points

Unable to sign out of iCloud

I want to sell my MacBook, and I'm trying to sign out of iCloud, but when i click the sign out button under the overview section, nothing happens and it just jumps to the iCloud tab. I don't know what's going on.

Posted on Mar 18, 2022 12:59 AM

Reply

Answer 1

Top-ranking reply

MVegas21

Community Specialist

Mar 19, 2022 6:25 AM in response to antz1210

antz1210,

Is Screen Time turned on? You can check by going to the Apple menu  > System Preferences, then click Screen Time. If it's turned on, click Turn Off in the upper right corner. If needed, click the Options button in the bottom right corner, then click Turn Off. Once it's off, try signing out of iCloud. If you're still unable to sign out, simply restart your Mac then try again.

Best regards.

Reply

Answer 2

tygb

Level 9

65,016 points

Mar 30, 2022 5:13 AM in response to antz1210

Erase the hard drive , Erase your Mac - Apple Support

What does Erase Assistant do?

Erase Assistant does the following things on your Mac:

Signs you out of Apple services, such as iCloud.

Reply

Answer 3

bbesspete

Community Specialist

Mar 20, 2022 6:13 AM in response to antz1210

Hey antz1210,

Does the Sign Out button appear to be greyed out?

Do you have multiple accounts on your Mac? If so, are you currently logged into the admin account?

Are you able to sign out if you start your Mac in Safe Mode? Here's how to try: How to use safe mode on your Mac - Apple Support

If that doesn't work, we recommend reaching out to Apple Support directly for a closer look: Contact - Official Apple Support

Cheers!

Reply

Answer 4

tygb

Level 9

65,016 points

Mar 30, 2022 3:14 AM in response to antz1210

See the article How to reinstall macOS - Apple Support

Reply

Answer 5

K_Wall44

Community Specialist

Mar 18, 2022 7:07 PM in response to antz1210

Hello antz1210,

To sign out of your Apple ID account, let's make sure you are completing the steps listed here: Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac

Also, you can find some helpful tips on what to do before your sell your Mac here: What to do before you sell, give away, or trade in your Mac

Take care

Reply

Answer 6

antz1210 Author

Level 1

32 points

Mar 21, 2022 1:53 AM in response to bbesspete

It’s not greyed out. And when I click it, it just skips to the iCloud section. The only box ticked is photos, I can’t un tick it.

I started in safe mode. There are two accounts. Not sure which is admin. I signed into one, same thing. Signed into the other, and it just set up as if a new MacBook. No iCloud.

I have signed out of iTunes, iMessage and find my Mac. I can’t delete the Mac from the cloud when I log into it on a browser.

can I just go ahead and wipe it and re install? If I do this, will there be problems for the new owner?

Reply