There is a support thread 'High Sierra - DVD Player app - no sound?'
Over 70 of us have registered the same or similar issue - other than a link to a useless help page no recognition or effort to address this issue from Apple support indeed they have thrown it back to users!
Not the support I expect from Apple.
The post I referenced was opened in 2017, High Sierra support stopped December 2020. They have effectively ignored this issue.
Yes. I believe you are referring to High Sierra - DVD Player app - no sound? - Apple Community
Not sure where the 70 people enters into it. There were four people reporting a problem and using VLC seems to have resolved the issue for two of them.
If you would explain the exact problem you are having, perhaps someone can help.
FWIW, if there was a problem with High Sierra and DVD sound, it will not be addressed. High Sierra is no longer supported.
Just to add, tens of millions of users have used High Sierra, the fact that there are four, five counting yourself points to a problem local to their Macs, rather than a problem with High Sierra. Perhaps Apple didn't address the problem because there wasn't one with High Sierra.
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I was going to ignore this but as you seem to have taken this personally I thought I would reply. This was reported on this site in 2017 as I assume the person who posted the original had tried all apple support channels and frustratingly got nowhere like myself. If you read their post they mention an issue with High Sierra after upgrade, no mention of a problem prior to upgrade so MAC hardware would have been OK? Like yourself I am making an assumption as no follow up posted so apologies to the original poster - my comment was on Apple Support not this community so unless you are associated/employed by Apple and can assist I would advise that you refrain from commenting on posts unless you can help.
A petty point but you did ask, if you check the original post you would have noticed the box indicating 71 others had this problem.
Regards and chill out mate, I have.
Jazz
Thank you for the "Solved".
Has Apple support simply ignored this customer issue?
