I recently upgraded to Mac OS Monterey 12.3. Since then Apowersoft video capture download v. 2.2.4.1 doesn't load but quits unexpectedly. Does anyone have a solution?
iMac 27″ 5K, macOS 12.3
I received a reply from Apowersoft Support center. The reply indicated they "don't currently maintain the Mac version of Video Download Capture." The reply recommended the windows version. I had to laugh.
I received a reply from Apowersoft Support center. The reply indicated they "don't currently maintain the Mac version of Video Download Capture." The reply recommended the windows version. I had to laugh.
Hi there, George,
Thanks for visiting the Apple Support Communities to get help with the third-party app Apowersoft on your Mac. The steps outlined in the Apple Support article If an app on your Mac stops responding, closes unexpectedly, or won’t open - Apple Support are designed to help when a specific app isn't working as expected. Please go through the steps, outlined below:
1. Quit and reopen the app
Quit the app, then open it again. If the app won't quit, force the app to quit. Then check to see if the problem with the app is fixed.
2. Restart your Mac
Restart your Mac. Then check to see if the problem with the app is fixed.
3. Check for updates
To see if updates are available for the app, open the App Store, then click Updates. If updates aren't available for the app, update the software on your Mac. Or if you didn't get the app from the App Store, look for updates to the app on the app developer's website. Then check to see if the problem with the app is fixed.
4. Reinstall the app
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. If you didn't get the app from the App Store, redownload the app on the app developer's website. Then check to see if the problem with the app is fixed.
Get more help
• If you found the app on the App Store, contact the app developer. If the app is made by Apple or came with your Mac, or if the App Store itself is not responding, contact Apple Support.
• If you bought the app recently and you no longer want it, you can also request a refund.
Cheers!
George3036,
We appreciate the update on the issue. Since it continues, you'll want to reach out to the app developer to look into this more: How to contact an app developer
Take care.
Hallo Alina,
danke für die Antwort zu meinem Problem.
Ich wiederhole noch einmal die Situation.
Apowersoft Video Download Capture (neueste Version) läuft einwandfrei
Ich habe ein Update von "macOS Monterey 12.2“ nach "macOS Monterey 12.3“ installiert.
Apowersoft Video Download Capture (neueste Version) meldet Fehler und startet nicht.
Ich habe daraufhin Apowersoft Video Download Capture gelöscht und neu installiert.
Weiterhin läßt sich Apowersoft Video Download Capture nicht laden.
Im Anhang habe ich die Fehlermeldung angefügt.
Ich habe meine Video-Downloader für Mac Einzelnutzer-Lizenz am 29.12.21 verlängert.
Aktivierungscode: A3075-xx .. Bestellnummer: 17xx.
Was kann ich machen?
Vielen Dank.
Mit freundlichen Grüßen
Dieter
Thank you for the prompt reply. None of the steps you outlined solved the problem.
I have e-mailed tech support for the developer, but I have yet to receive a reply. At this moment I am in a live chat with support for the developer. Still no resolution.
You seem to be having the same problem as I. ̛ I have yet to receive a reply to my e-mail to tech support. Live chat told me to be patient.
Fine… I received the some message as you. In this case, I expected my money back !
Problems with Mac Monterey and apowersoft video capture download v 2.2.4.1
