How can I repair my Face ID if the TrueDepth doesn’t work?

sahara228 Said:

"How can I repair my Face ID if the TrueDepth doesn’t work?: How can I repair my Face ID if the TrueDepth have a problem??"

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Troubleshooting Face ID and TrueDepth:

It is likely an hardware issue. Apple does not specify what the error could be. Getting this serviced if the best way to determine the fix.

1. Go Here: If an Alert Says Face ID has been Disabled on your iPhone or iPad Pro - Apple Support
2. As it Reads: "Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected."

A. Get this Serviced:

You have a one-year, out-of-the-box, limited-warranty with this device. So, contact Apple Support, if covered under warranty.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary

Why the Wait:

Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

B. Contact an AASP (Apple Authorized Service Provider)

1. Go Here: Find Locations - Apple Authorized Reseller
2. Click: Service & Support
3. Enter: your location information
4. See: if there is an AASP nearby
5. Contact: an AASP that shows up, and find out more about the services that they offer to fix the Mac.

Here is an article that may help.

• If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support