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Access to iCloud

I recently got a new phone, however my old phone which is broken, has my old iCloud that I need. I don’t know how I can gain access to my iCloud since my old phone was the only device signed into it, so I can’t get verification from it. I also have a new number. I know my email and password but I don’t have a way to verifyyyy.😢

Posted on Mar 19, 2022 4:14 PM

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Question marked as Best reply

Posted on Mar 19, 2022 8:15 PM


The Apple ID say example1@icloud.com exists on server and you know the password and its account credentials , however that is signed in the device iPhone , visit your cellular service centre with personal identification proofs .

If the account is set with two factor authentication from iPhone .

Issue a sim on behalf of the same number and insert the sim Set up cellular service on iPhone - Apple Support

In a new iPhone that is purchased Turn on and set up iPhone - Apple Support

The Apple ID and password is active so is the 2FA active on the iCloud server , once a new trusted number is added the code will start appearing on the new trusted number , and the person can access the account .

See the article Get a verification code and sign in with two-factor authentication - Apple Support

Then access the account and remove an old inactive verified number from the account .

Go to your Apple ID account page and enter your Apple ID and password.

In the Security section, click Edit.

Click Add a Trusted Phone Number. 

To add a number, enter the phone number and verify it with a text. 

To remove a number, click cross sign next to the phone number you want to remove. 

Note : you don't need account recovery from the server as Apple ID and password are known to you How to use account recovery when you can’t reset your Apple ID password - Apple Support

If the account was set up with secondary authentication in which three answers for respective questions , rescue mail address and its password , date of birth is added , simply sign in with account credentials on new iPhone Sign in with your Apple ID - Apple Support

2 replies
Question marked as Best reply

Mar 19, 2022 8:15 PM in response to caramel_latte


The Apple ID say example1@icloud.com exists on server and you know the password and its account credentials , however that is signed in the device iPhone , visit your cellular service centre with personal identification proofs .

If the account is set with two factor authentication from iPhone .

Issue a sim on behalf of the same number and insert the sim Set up cellular service on iPhone - Apple Support

In a new iPhone that is purchased Turn on and set up iPhone - Apple Support

The Apple ID and password is active so is the 2FA active on the iCloud server , once a new trusted number is added the code will start appearing on the new trusted number , and the person can access the account .

See the article Get a verification code and sign in with two-factor authentication - Apple Support

Then access the account and remove an old inactive verified number from the account .

Go to your Apple ID account page and enter your Apple ID and password.

In the Security section, click Edit.

Click Add a Trusted Phone Number. 

To add a number, enter the phone number and verify it with a text. 

To remove a number, click cross sign next to the phone number you want to remove. 

Note : you don't need account recovery from the server as Apple ID and password are known to you How to use account recovery when you can’t reset your Apple ID password - Apple Support

If the account was set up with secondary authentication in which three answers for respective questions , rescue mail address and its password , date of birth is added , simply sign in with account credentials on new iPhone Sign in with your Apple ID - Apple Support

Access to iCloud

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