Locked phone not lost filing a hardware claim?

Thanks. Filling a claim with Assurant when you have AppleCare+ is only for a lost/stolen device, not for repairs. Once you file a lost/stolen claim the iPhone is locked to prevent anyone from using it fraudulently.

If you are having hardware issues you contact Apple Support or make an Apple Store Genius Bar appointment to get help and service.

You’ll want to check the status of your claim and see if it can be canceled following File a claim if you have AppleCare+ with Theft and Loss coverage - Apple Support

What do you mean by Locked?

Can you give us an exact error?

where did you get the Asurian extended warranty coverage through your carrier or Apple’s AppleCare+ Theft and Loss?

ete55 wrote:

When I filed the claim, my phone was locked up.

Please explain exactly what you mean by "locked up".