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MacOS 12.3. I had a blank black screen. I then deleted /Users/ronfrew/Library/Preferences/com.apple.print.custompapers.plist and restarted. I have the map and grid with road and directions now.
Look forward to your help
Ron, no other landmarks. When I select satellite image the map is black but shows the road direction. NB Apple Maps works on my iPhone and MacBook Pro 16"
Mac Pro, macOS 12.3
two botts,
If you're unable to reproduce the issue within a test user, this generally means there are settings or files in the original account causing this. Since the behavior is isolated to Maps, we'd recommend checking the preferences for the app.
"In the Maps app on your Mac, choose Maps > Preferences, then click a preference pane.
Find more information in Change preferences in Maps on Mac
After reviewing your preferences, if you continue to experience issues, we'd recommend connecting with Apple Support here: Get Support
Kind regards.
Hi
Problem solved by Apple Support. Very professional.
Basically went to "Go To Folder" ~Library and created folders for Caches (caches.OLD), LaunchDemons (LaunchDemons.OLD) and emptied the parent folders into the new folders and deleted the files in the parent folders. Then did a restart and Maps is working again. This was a great experience with some great helpers, appreciated very much. Thanks again all
Ron
Hello two botts,
Based on the issue you're experiencing with Maps, we recommend testing the behavior in safe mode. You can find steps for this process here: How to use safe mode on your Mac
We recommend safe mode as Maps is a default part of macOS. If the behavior persists in safe mode, try in a new user where settings and files are default. Here's how to set up a test user: Set up users, guests, and groups on Mac
Regards.
If it works in the new user and not in your account you may have software in your primary account that is interfering with Maps.
Download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.
IMPORTANT:
Before running Etrecheck assign Full Disk Access to Etrecheck in the first window that comes up so that it can get additional information from the Console and log files for the report:
Also click the About… vurron and read the info to further permit full disk access.
Copy the report
and use the Additional Text button to include the report in your reply.
Then we can examine the report and see if we can determine the cause of the problem.
Hi Drew, tried as you suggested. In safe mode it was worse, did not even show the road direction map that I sent as attachments.
I restarted and then logged out and logged in as a new user as you suggested - everything worked as it should.
What do I change to make the change to my existing user login.
Look,forward to your reply
Ron
two botts wrote:
Hi Rachael, thanks for your help, the settings in preferences are the same in both user, one works, the other does not.
Will contact apple support to see what they have to say
Regards
Ron
Apple servers have had some major outages... I would simply try back later before you get too carried away.
Different regions of the world are effected differently. Apple has a habit of reporting all green, even if localized issues still persist.
try google maps and compare your results: https://www.google.com/maps
Hi Leroy, This is a software problem. Just went through the Safe Mode (doesn't work at all), Test user account (all works perfectly), I even loaded my Apple ID and still works perfectly. Restarted and logged onto my normal user - same issues, have direction lines but no maps backgrounds.
Ron
Hi Rachael, thanks for your help, the settings in preferences are the same in both user, one works, the other does not.
Will contact apple support to see what they have to say
Regards
Ron
Hi, I have a call scheduled from a senior apple advisor this afternoon. Will advise how this proceeds
Ron
Apple Maps not working on MacPro 2013 2 x Apple Thunderbolt displays
