You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone 13 pro max Camera freeze

Hello ,😭

i bought this iPhone 13 pro max few days ago from apple store . As a video creator it was so much painful

for me to see as i can easily miss any unanticipated or good shot if camera is freeze . My Most usage is Camera For Vlogs and I therefore selected this iphone over A DSLR . if camera is not working then i have no benefit of this iphone 🥺


Recently I opened my iPhone camera to make a video (1080p 60 fps)

battery was 85% / i have enabled all features of camera from settings such as Pro res & Raw photo but havent clicked on it while shooting a video.


What just happened was when I pressed the button for shoot it started recording video and soon it freezed!! Became blur screen i swipe up the screen, Iphone screen became purple and then boom it restarted!!! .. i dont know what cause my phone to do this..😖☹️


After few days i was again shooting a video, the screen freeZed and video became freeze at that particular point . I didn’t press anything and blur was Finished and iphone allowed me to make video.🤯😤


However, Now I have reset All of the settings!


ANY solution ??? Or reason why it is happening.🥵😩

Posted on Mar 20, 2022 1:52 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 20, 2022 2:19 PM

Take it back under warranty or reject it within 14 days and re-order

3 replies

Iphone 13 pro max Camera freeze

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.