Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

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Mr-Tuan Author

Level 1

4 points

Iphone Warranty Policy

Hi Apple,

My name is Tuan, I am an IT employee. I live and work in Ho Chi Minh city, Vietnam. On October 23, 2021, I bought an Iphone 13 pro max 256GB Blue from your company. Currently I am facing a problem that the phone I am using is slightly dropped when I have used the tempered screen protector and the case and still have scratches. Because the amount of money I spent to buy this IPHONE phone is not small (more than 1600 dollars), I would like to ask if APPLE company has any support policy.

Thank you very much.

iPhone 13 Pro Max, iOS 15

Posted on Mar 20, 2022 8:46 PM

Best reply

Johnathan Burger

Level 9

66,661 points

Posted on Mar 20, 2022 8:50 PM

No.

Physical damage caused by the user is not covered by the warranty.

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Iphone Warranty Policy

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