Voicemail never set up - still getting notifications

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Level 1

17 points

Voicemail never set up - still getting notifications

For reasons I won't go into here, I have never set up voicemail on my iPhone 11 and have asked my carrier to turn off their voicemail service. I am still getting notifications of voicemails arriving from time to time and if I power off the iPhone and turn it back on, I immediately get a notification of a new voicemail before I even put in my password. A red dot shows on the voicemail icon. I want to be sure that if someone calls me, they aren't able to leave a message and expect me to call back. If I call my iPhone from our land line, it just rings and rings and I am not being prompted to leave a voicemail so why all the notifications at other times?

iPhone 11, iOS 15

Posted on Mar 20, 2022 11:21 PM

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Answer 1

Top-ranking reply

ASTRO24

Community Specialist

Mar 22, 2022 10:42 AM in response to VictoriaDave

VictoriaDave,

Voicemail is a feature that is controlled by your cellular provider. They would need to make sure that the feature is completely disabled from iPhone.

Once they are able to verify that the feature is not enabled on iPhone, you want to be sure you're running the latest software in Settings > General > Software Update and iPhone has been restarted.

Regards.

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Answer 2

ryane77

Community Specialist

Mar 22, 2022 8:51 AM in response to VictoriaDave

Hi VictoriaDave,

We see you want to disable Voice Mail entirely. Since Voice Mail is a function provided and handled by your wireless carrier, we recommend continuing to work directly with them. They'll be in the best position to look into this with you.

Take care.

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Answer 3

VictoriaDave Author

Level 1

17 points

Mar 22, 2022 10:35 AM in response to ryane77

As mentioned, I have already done that, but still getting notifications of voicemails being received. And since I have never set up voicemail on the iPhone I can not go in and see if there are actually messages being left or not.

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Answer 4

VictoriaDave Author

Level 1

17 points

Mar 22, 2022 10:51 AM in response to ASTRO24

This condition has persisted over many versions of iOS - I am presently on 15.4 I might add, that the notification of "new Voicemail" being presented after the phone has been powered down and then turned on again also happens on my wife's iPhone 13, also with 15.4 As mentioned, the carrier claims that voicemail has been disabled and if I make a test call from another phone, I am not prompted to leave a voicemail. It is the constant notifications that make me wonder what is really going on.

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Voicemail never set up - still getting notifications

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