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i have a homepod mini and a mac mini (late 2012), and an iphone 11, all of which are having some connectivity issues with the login on the icloud. I am trying to fix both the email and the itunes as they are saying at the login attempt in the account>sign in and it is telling me that i have the wrong password even though it is right. I should restart the computer but if this continues then i'll have to have some type of support by an active chat agent of apple.

Mac mini, OS X 10.10

Posted on Mar 21, 2022 7:10 AM

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Lindsay_B.

Community Specialist

Mar 22, 2022 10:34 AM in response to inexplicablemisconductintolera

Hi there, inexplicablemisconductintolera,

If you're having trouble logging into iCloud across multiple devices, there could be an issue with your Apple ID account, or with your devices reaching the iCloud servers (which could be a problem on Apple's end, or with your network environment). We'll want to troubleshoot and isolate to find out which it is and resolve it. To do that, we will start with the steps below:

Follow the steps outlined in the Apple Support article If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support
Try another network. You can do this by switching from Wi-Fi to cellular data on your iPhone, or by joining a different Wi-Fi network.
If the issue is isolated to your network, see if the steps in Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support help.

If you still need assistance after that, please get in touch with Apple Support directly: Get Support.

Have a wonderful day!

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