I need to reinstall the app Shazam, the iCloud comes up but I want to install it on my phone.

I need to reinstall the Shazam app on my phone. It has the little iCloud symbol but it won’t reinstall on my phone.

iPhone 6s Plus, iOS 15

Posted on Mar 21, 2022 10:54 AM

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Shazam iphone APP library sync issues. Shazam website library stopped synching with Shazam APP Hi everyone, my Shazam iOS APP stopped synching tagged tracks with Shazam library website and have several other issues, as follows: The last tagged tracks that the Shazam website is showing in its library is dated 17th July 2022 - but i have tagged several many other tracks after this date, which are visibile in the Shazam iOS APP. Total number of tracks that Apple Music Website (music.apple.com) Shazam Playlist is showing is 100. Why is this? Note: I have an active Apple Music Subscription. My Shazam iOS APP has 3117 tagged tracks, and in iTUNES (Microsft APP - PC), it only counts / shows / 2685 tracks under "My Shazam Playlist". The tracks that are missing from ITUNES are NOT the latest tagged tracked, but some of the many other ones. There are 432 missing tracks! I requested all data that Shazam stores about my profile to be sent to me by email, i requested this here: https://www.shazam.com/privacy/login/download. The file includes all tagged tracks, and indeed the last track that was saved is the one I tagged on the 17th of July 2022. However...if I click in "Settings, then Diagnostic Report" in the Shazam iOS APP, the generated report confirms I have tagged 3117 tracks, so it seems the Shazam servers are not even saving any more of my tagged tracks, since 17th of July 2022. The following is all the things i tried so far: 1) Deleted the Shazam APP (including its data on my iPhone) and re-installed it 2) Disabled the "Sync Shazam to apple Music" option, within the Shazam iOS APP, then restarted my iphone, then re-enabled the option 3) Disconnected and Re-connected Apple Music, from my Shazam website account (also signed out and signed back in again) 4) Re-installed iTunes Microsoft APP (v12.12.71) 5) Signed-out and signed back on, from Media & Purchases, from within my Apple ID, in my iPhone settings 6) Disabled and Re-enabled "Sync Library" option in my Apple Music APP, in iPhone Settings All of the above options (done multiple times) have had zero effect and have not resolved my issues. I contacted Apple Support, and they also have been unable to fix the issues. They are saying I should contact Shazam Support, but do not know how to do this, as I was expecting an email, which i never received. Has anyone experienced one or more of the above issues and has any tips on what it could be, or what else I could try to resolve them. My two main things i want to resolve are: a) The sync between Shazam APP and Shazam Website libraries, so the tracks match b) The sync between Shazam tagged tracks, and "My Shazam Tracks" playlist in ITUNES Thanks in advance! Antonello
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2 replies

SravanKrA

Level 10

433,030 points

Mar 21, 2022 10:59 AM in response to 128Dragon

What happens when you tap on the cloud icon?

128Dragon Author

Level 1

4 points

Mar 21, 2022 1:17 PM in response to SravanKrA

the icon goes round then nothing happens. I do not have access to a computer at present so I can’t look it up.

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I need to reinstall the app Shazam, the iCloud comes up but I want to install it on my phone.