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Scam: Tudum.co subscription via App Store app download

Has anyone downloaded a free app from the Apple app store and ended up in a website called tudum.co, where they trick you into providing information for their records ostensibly to verify you?


I downloaded the free app Eraser ~ Stickers, and when I opened it, I was immediately taken to a web form asking for my name, email address and credit card for (verification purposes only, they said). They said my card would not be charged. I thought this was the Eraser ~Stickers app verification process.


But it is a scam. I had actually been subscribed to tudum.co and was then informed that, after 5 days, it would not be free. There were no explanations of exactly what the cost might be. When I tried to cancel, there was no way to do this online or via email, except through their contact form or via a contact phone number. I sent a cancel message via the form but the phone number said it wasn't available until weekdays. I received a member confirmation email but not cancellation confirmation.


As a result, I have cancelled my credit card and informed the credit card company about this and am checking my bank accounts. A charge of $1.00 had been made to my credit card via ent-hole.co — probably to make sure it was a valid card.


I hope Apple will investigate this and do something to prevent this kind of thing. These companies are offshore companies.





Posted on Mar 21, 2022 11:33 AM

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21 replies

May 31, 2022 6:14 AM in response to snguyen3

snguyen3 wrote:

Wow, this scam is pretty smooth to where they portray what it is you are applying to. I, too, just canceled my credit card. Not sure why they just charged only $1 and did not go ahead and scam you with much more

Just charging $1 is usually a way perfectly reputable companies check to verify your credit card is valid. Once they verify it, they credit it back. In and of itself, it's not a sign of a scam..

May 10, 2022 1:11 PM in response to Shelley Schreiber

This happened to me while trying to download a mobile parking meter app. I was asked to enter credit card info, which made sense as you have to pay to park. Next thing I know we're signed up for this thing. I found out you could cancel...for $37.00.


We, too, canceled our credit cards immediately and I'm going to make sure I don't have any other sites that use the password I entered with their site. So sneaky. Such a scam.

Jun 27, 2022 2:47 PM in response to Lisaprh

Same thing happened to me when I downloaded a mobile parking app - I called just now - and a very rude customer service rep from Tudum said they would refund, I asked him how does this happen when you asking for a parking app, he refused to tell me or give him his supervisor (he said “I now have the right to hang up” and subsequently hung up on me,. I am going to call the City of Williamsburg and make a complaint, This is a scam. My credit card company has cancelled my credit card and will address the charges

Jun 28, 2022 4:33 PM in response to Nellmusic

Nellmusic wrote:

I have but my complaint has been removed by apple because they said this is not where this is posted and they said I was being rude

To the best of my knowledge, Apple doesn't remove anything from the Feedback page. Also, they don't respond directly to you if you post there. On the other hand, the rules for posting here in this forum (where Apple doesn't read for suggestions or feedback) are relatively firm.


Make sure you're using the feedback link I posted above. If you do, someone from Apple will read it. If you want to deal more directly with Apple, use the "Get Support" link at the top right of every page of these forums.

Scam: Tudum.co subscription via App Store app download

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