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Face recognition issues

Fix for iPhone XR face recognition failures

iPhone XR, iOS 15

Posted on Mar 21, 2022 5:46 PM

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Posted on Mar 21, 2022 6:12 PM

If updating doesn’t fix it most likely it is a hardware problem. There’s a slight chance that a case might be covering the IR scanner or the camera, so try it without a case or screen protector. If that doesn’t fix it your phone has a hardware problem.

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Mar 21, 2022 6:12 PM in response to PKMcCormick

If updating doesn’t fix it most likely it is a hardware problem. There’s a slight chance that a case might be covering the IR scanner or the camera, so try it without a case or screen protector. If that doesn’t fix it your phone has a hardware problem.

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Mar 21, 2022 5:49 PM in response to PKMcCormick

What was the result when you followed the guidance in the Related Article above your name on this page, that you were reading just before you posted here? If the Related Article doesn't answer your question please post back with more details about the issue and another user in this user-to-user forum will try to help.

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Face recognition issues

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