App refund

I have been charged double for a app. I requested refund but refund made partially. How to claim full refund

iPhone XS, iOS 15

Posted on Mar 22, 2022 2:33 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 23, 2022 8:04 AM

Hello there sathik112,



Thanks for posting here on the Apple Support Communities! This is a place where other Apple users can submit questions or respond to others to help lend a hand. Let's take a closer look as we do our best to provide some additional insight.


In order to follow up on your prior refund request, you'll need to contact Apple Support directly. However, do you know if you had any Apple ID credit on your account? If so, then check your Apple ID balance to see if the difference was refunded there as Apple will always charge your Apple ID balance first: Check your Apple ID balance


Check your balance on your iPhone, iPad, or iPod touch


1.Open the App Store app.




2.Tap your photo or the sign-in button  at the top of the screen. You might be asked to sign in with your Apple ID.




3.If you have a balance, the amount appears. If you don't see an amount, you don't have a balance.



If you need to contact Apple Support: Apple Support - Get Help



We hope this helps get you pointed in the right direction.


Take care.

1 reply
Question marked as Top-ranking reply

Mar 23, 2022 8:04 AM in response to sathik112

Hello there sathik112,



Thanks for posting here on the Apple Support Communities! This is a place where other Apple users can submit questions or respond to others to help lend a hand. Let's take a closer look as we do our best to provide some additional insight.


In order to follow up on your prior refund request, you'll need to contact Apple Support directly. However, do you know if you had any Apple ID credit on your account? If so, then check your Apple ID balance to see if the difference was refunded there as Apple will always charge your Apple ID balance first: Check your Apple ID balance


Check your balance on your iPhone, iPad, or iPod touch


1.Open the App Store app.




2.Tap your photo or the sign-in button  at the top of the screen. You might be asked to sign in with your Apple ID.




3.If you have a balance, the amount appears. If you don't see an amount, you don't have a balance.



If you need to contact Apple Support: Apple Support - Get Help



We hope this helps get you pointed in the right direction.


Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

App refund

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.