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I need help my new iMac isn’t start is showing no connection with keyboard or mouse

Why my keyboard or mouse are showing no have connection with computer?

iMac 27″, macOS 12.2

Posted on Mar 22, 2022 10:17 AM

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Question marked as Top-ranking reply

Posted on Apr 1, 2022 12:47 PM

The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!


  1. Connect the USB keyboard and mouse to the computer.
  2. Open System Preferences – Bluetooth
  3. Un-pair the wireless keyboard and mouse.
  4. Turn off Bluetooth
  5. Restart the computer in Safe Mode per the directions in How to use safe mode on your Mac - Apple Support
  6. Restart the computer normally.
  7. Open System Preferences – Bluetooth
  8. Turn on Bluetooth
  9. Re-Pair the wireless keyboard and mouse.

10.  Unplug the USB keyboard and mouse and begin testing the wireless devices again.


3 replies
Question marked as Top-ranking reply

Apr 1, 2022 12:47 PM in response to Percish

The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!


  1. Connect the USB keyboard and mouse to the computer.
  2. Open System Preferences – Bluetooth
  3. Un-pair the wireless keyboard and mouse.
  4. Turn off Bluetooth
  5. Restart the computer in Safe Mode per the directions in How to use safe mode on your Mac - Apple Support
  6. Restart the computer normally.
  7. Open System Preferences – Bluetooth
  8. Turn on Bluetooth
  9. Re-Pair the wireless keyboard and mouse.

10.  Unplug the USB keyboard and mouse and begin testing the wireless devices again.


I need help my new iMac isn’t start is showing no connection with keyboard or mouse

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