Apple Intelligence is now available on iPhone, iPad, and Mac!

📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

brand new imac stuck on welcome screen

My brand new iMac is stuck on welcome screen. Mouse nor keyboard won't connect so that I can enter password.

iMac 24″, macOS 13.2

Posted on Jun 27, 2023 1:15 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 27, 2023 2:06 PM

Try a wired USB mouse and KB to get things started.


You can also connect the KB charging cable to the Mac and it will then act as a USB KB.

1 reply

brand new imac stuck on welcome screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.