27 inch iMac, fairly old, won't boot beyond startup screen

Computer is unresponsive via keyboard, mouse, I'm typing this on a new MacBook Pro.

iMac Pro (2017)

Posted on May 15, 2025 11:08 PM

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Question marked as Top-ranking reply

Posted on May 16, 2025 10:50 AM

Please read the following user tip and restate your question/problem in detail


     Writing an Effective Apple Support Communities Question - Apple Community


What model and year is your Mac?

What system version are you using?

When did this start? After a system update?


Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.




4 replies
Question marked as Top-ranking reply

May 16, 2025 10:50 AM in response to drowningindata

Please read the following user tip and restate your question/problem in detail


     Writing an Effective Apple Support Communities Question - Apple Community


What model and year is your Mac?

What system version are you using?

When did this start? After a system update?


Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.




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27 inch iMac, fairly old, won't boot beyond startup screen

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