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Hello,
after the update and iOS 15.4, location-based automation stopped working. For example, automation "when I leave the house" turns off the lights and sets the thermostat does not work. I tried to set up automation again, restart Apple TV and HomePod, and I still don't know what to do to make everything work the same as before the update. Thank you for the advice.
Apple TV 4K, tvOS 15
Spoke to the support team. All suggestion doesn’t work. One last one was being told to switch off and on again the precise location under privacy but still doesn’t work. Also I was told they are not fully aware of the extend of issue. Only way for them to know is to submit feedback form. I suggest all to do so they know the extend of issue at Product Feedback - Apple
in the midst of troubleshooting with the support we noticed that Settings\ Privacy\ Location services\ Home doesn’t have “Aways on” function. Instead only “While using Apps”. Though he explained to me Home doesn’t need ”Aways” function on. I’m suspecting it this has been an issue. As “Handwashing” on the other hand has this and it still works well.
kind of frustration.
I am having the same problem. My Apple TV is at 15.4 and iOS 15.4 I get a no Response on my devices and automation does not work. If I sent one of the other Apple TV's as the hub that are still at 15.3 the devices start working again but still no automation.
Sadly doesnt fixed it for us. With earlier versions everthing was fine. Tried very much things that the support just could forward my issue to another department.
Everything works fine as long we dont leave our home and want automations be triggered ^^
Really annoying to us because the main reason to use homekit was the automation of thermostats.
I assume that Homekit detects when you have left Home by the location of your iPhone (similar to the Find My app). So it is possibly a phone-related issue. Have you tried restarting the phone? Sometimes, annoyingly, settings get changed during an iOS update so check that Find My is enabled and that the Home app is enabled for Privacy/Location Services.
I don't currently use the "when I leave the house" trigger but will experiment with it and report back.
Of course I have everything updated, I'm not stupid. All location services turned on, updates made on Apple TV, Homepods and iPhones, I restarted everything repeatedly, deleted and reset automation, I tried to delete my girlfriend from home, and I don't know what else to try. After all, it's ridiculous, because something can't work for years, and now even Apple doesn't write back from my support and doesn't solve that the update has ruined everything?
Found that on Reddit and it solved my problem!
“I had this since iOS 15 and finally fixed it. Do you have a TV as your connected hub? Try this: assuming you are the home owner and your wife is a resident, go on your wife’s phone > settings > her name > scroll down to look at devices her Apple ID is signed into. Is the connected TV hub listed? If not, go on your TV, sign her out, and sign back in. Do it when she is present and use her phone to authenticate TV login when prompted. Then, check her device list again on her phone. The TV should be listed and this should fix it“
Yeah there must be something wrong. Everything looks fine in settings and so on but the location based automations just wont work.
I hope iOS 15.5 will fix it. I think the homepods are affected by that issue?! Sadly the beta program firmware update isnt available for homepods that i could test it.
[Edited by Moderator]
I called Apple Support and they told me to remove other users from the home app to better determine the cause. Then they told me to try uninstalling the home application and reinstalling it that might help. But it didn't help, one day the automation worked (arrival and leave from the house) but then no more. Sometimes it starts working once a week, but immediately it stops working again. It's awful, I bought everything just so I could use location automation, but you don't work. Can I return all Apple products I purchase? I can not.
"My" solution from reddit only worked for almost a week.
It hasn't been working for a few days. Tried every conceivable tip incl. Reset the location services (See here: https://techtechandmoretech.com/guides/how-to-fix-homekit-location-automation/ )
It then works once and then again not.
IT'S ANNOYING!
Thanks for the description. I have already filled out the feedback function twice. Never heard of anything again.
I have the impression that my home "thinks" one of my devices is at home.
There are automations running with the condition "someone at home" without anyone being at home.
All of my problems like this were resolved by restarting my HomePod. It was counter intuitive because the HomePod was one of the few devices not reporting “no response” in the Home App. Hope it helps.
I found out something else. We have one Home, I am the owner and my wife is invited.
If my wife and I leave the Home together (with both iPhones), then both HKSV and the automations do not work.
If we leave the Home at different times, then everything works fine.
I’m having the same issues.
I have deleted my wife reset my phone and started from scratch, Deleted home last night and started new home and worked fine until a hour ago. NOT HAPPY.
Any one found any fixes yet.
Spoken to apple 4 - 5 times on this
I've read a lot of discussions and I know dozens of people who have the same problem, but the worst part is that Apple doesn't know anything. When I called Apple twice, they still say that there is no global problem with automation, and according to the analyzes sent from my mobile phone, I have everything set up properly. Isn't that terrible?
Automations Homekit not working after update to 15.4
