Tab and CapsLock keys stopped working

Question

Level 1

4 points

Tab and CapsLock keys stopped working

I have a MacBook Air A1466 with Monterey 12.3 installed. 2 days ago I noticed that cmd+tab combination was not working. After a few tests, I realised that the tab key was the problem. I updated my operating system, thinking this could solve the problem but it didn't. Yesterday, CapsLock key stopped working suddenly as well.

What I tried and didn't work:

reset SMC and NVRAM
made a diagnose test, no errors were found
cleaned the keyboard with a compressed air spray
pressed alt key 5 times
rebooted in safe mode - at first those 2 keys were working, then they stopped
created a new user, same behaviour

So basically, nothing worked. I was thinking of buying a trackpad cable, because I read it might solve the problem, but I'm not having a problem with the whole keyboard or trackpad, just with these 2 keys.

Do you have any advice for me, because I can't find a solution and it drives me crazy.

MacBook Air 13″, macOS 12.3

Posted on Mar 22, 2022 4:38 PM

Reply

Answer 1

Eric_G1

Community Specialist

Mar 23, 2022 10:55 AM in response to Schumiholic

Hello Schumiholic,

Based on the issue you're having, as well as the steps already tried, we'd recommend getting the device inspected, and possibly serviced.

You can use this link to find any nearby Apple Stores or Apple Authorized Service Providers: Apple - Find Locations

You can also start a support request to reach out to Apple Support here, and explore any additional options in your region: Get Support

Lastly, you can find some information on the Keyboard Service Program to see if your model is eligible: Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro

Cheers.

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Answer 2

ryane77

Community Specialist

Mar 23, 2022 11:09 AM in response to Schumiholic

Hi Schumiholic,

Based on the testing you've done, looking into service options would definitely be your next best step. If you'd like to look into your options, we recommend getting in touch with Apple directly or setting up an appointment at a nearby location:

Get Support

Find Locations

If you do opt to look into service, be sure to check out this guide as well: Get your Mac ready for service

Cheers.

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Answer 3

Schumiholic Author

Level 1

4 points

Mar 23, 2022 11:03 AM in response to Eric_G1

This is something I wish to avoid - taking my laptop into service. That's why I wrote here, hoping to get some advice from someone who has experienced this problem and found a solution.

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Answer 4

Schumiholic Author

Level 1

4 points

Mar 23, 2022 11:12 AM in response to ryane77

Thanks, but it's too much hassle. I'm hoping to find a solution on my own, with helpful advice.

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Tab and CapsLock keys stopped working

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