My mom can’t remember her password for Apple ID AND she lost her 28 digit recovery key. She does, however, have her security questions and answers. My question is: is there ANY way to recover password/change password on her iPhone 8. Any Heflin would be greatly appreciated.
iPhone 8
Hi JohnnyD277,
Welcome to the Apple Community.
You Mom's Apple ID password is likely in use:
eg: signed into Apple services like FaceTime and /or Messages, or to log-in to iCloud.
You may be able to locate it that way.
Else:
Apple Support have an article online to help with a forgotten Apple ID password:
Tip: First browse through all the methods available, and choose the one that suits best.
If you forgot your Apple ID password - Apple Support
If needed:
Also Note the section at the bottom of the above article:
"If you can't change or reset your password"
_______________________________________________________________________________
Also:
you Mom might need to update her sign-in information with any Apple services that she is using.
What to do after you change your Apple ID or password - Apple Support
_____________________________________________________________________________
Your Mom may want to use her new Apple ID password to turn off the forgotten recovery key.
"If you decide to stop using a recovery key, follow the steps listed, in the article below
on your iPhone, iPad, or iPod touch, and slide to turn off Recovery Key."
How to generate a recovery key - Apple Support
______________________________________________________________________________
All the best :-)
Hi JohnnyD277,
Welcome to the Apple Community.
You Mom's Apple ID password is likely in use:
eg: signed into Apple services like FaceTime and /or Messages, or to log-in to iCloud.
You may be able to locate it that way.
Else:
Apple Support have an article online to help with a forgotten Apple ID password:
Tip: First browse through all the methods available, and choose the one that suits best.
If you forgot your Apple ID password - Apple Support
If needed:
Also Note the section at the bottom of the above article:
"If you can't change or reset your password"
_______________________________________________________________________________
Also:
you Mom might need to update her sign-in information with any Apple services that she is using.
What to do after you change your Apple ID or password - Apple Support
_____________________________________________________________________________
Your Mom may want to use her new Apple ID password to turn off the forgotten recovery key.
"If you decide to stop using a recovery key, follow the steps listed, in the article below
on your iPhone, iPad, or iPod touch, and slide to turn off Recovery Key."
How to generate a recovery key - Apple Support
______________________________________________________________________________
All the best :-)
I forgot my password and I lost my recovery key
