Ipad Pro 11” Logitech Folio Touch not working

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Ipad Pro 11” Logitech Folio Touch not working

I bought the ipad pro along with the logitech folio touch keyboard in 2021 for school. Everything had worked well up until today, when I found out that the keyboard was not connecting to the Ipad as it wasn’t discoverable on it, I have made sure that the smart connector and the Ipad were aligned and even restarted/updated my Ipad itself multiple times. Does the battery in the keyboard die out? I guess that’s the only reason for it not be working as I use the keyboard and Ipad heavily on a daily basis. I am posting this question to see if anyone else is facing the same issue, thanks!

iPad Pro, iPadOS 15

Posted on Mar 23, 2022 2:51 AM

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Answer 1

Top-ranking reply

ProustGiulio

Level 10

209,808 points

Mar 23, 2022 3:16 AM in response to hayleylau

If you're talking about this keyboard:--> Logitech Combo Touch Keyboard Case with Trackpad for iPad Pro 11-inch (3rd generation) - Apple, at the section"Highlights" = Smart Connector technology for instant power and pairing. Power is sourced directly from iPad so you never have to charge the keyboard.

Try to gently clean the smart connector (on your iPad and on your Logitech keyboard), using a soft pencil eraser and a soft brush to remove debris.

If the issue still persists, make an appointment (*) and have your device + keyboard inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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Answer 2

Mar 24, 2022 1:44 PM in response to hayleylau

Hi! I Have the same issue like you. Everythink (keyboard, shortcuts) working, but the trackpad nope. I still factory reset on my iPad and still have this problem. I think the problem is in IOS 15.4. Apple support should be interested in this.

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Ipad Pro 11” Logitech Folio Touch not working

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