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Hi,
Tried to upgrade Mac mini (late 2014, i5, 4GB RAM, 240 SSD HD) to Monterey OS.
The file downloaded OK (aprox 12-13 GB), when it rebooted to do the install it got stuck.
What I see is a black screen with the apple logo, and about a quarter on progress bar.
How do you suggest I proceed?
Thanks,
Avi
Hi Avi,
We can certainly help with providing you some suggestions to try getting you beyond the Apple logo screen with the progress bar. Since you were doing an upgrade, you will want to allow more time. But if it's been over 3 or 4 hours and no changes, you will want to restart your Mac following the steps below.
Looking in the article If your a Mac starts up to an Apple logo or progress bar for this issue, you will want to follow the steps they recommend.
If you're installing macOS, the Apple logo or progress bar might persist for much longer than usual. As installation continues, the progress bar might move slowly and pause for long periods. That's why Apple recommends beginning macOS installation in the evening—so that it can complete overnight, if needed.
If your Mac is stuck on this screen
If you think you've waited long enough to know that your Mac is stuck on this screen, follow these steps.
1. Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off. Then turn your Mac back on.
2. If the issue persists, press and hold the power button until your Mac turns off. Then unplug all accessories from your Mac, including printers, drives, USB hubs, and other nonessential devices. You could have an issue with one or more of those devices or their cables. Then turn your Mac back on.
3. If the issue persists, once again press and hold the power button until your Mac turns off. Then use Disk Utility to repair your startup disk.
• If Disk Utility found no errors, reinstall macOS.
• If Disk Utility found errors and repaired them, restart your Mac. If the issue returns after restarting, reinstall macOS.
4. If you still need help, please contact Apple Support.
Following the steps above should help you get this resolved and back to your desktop.
Have a good day!
Hi Avi,
We can certainly help with providing you some suggestions to try getting you beyond the Apple logo screen with the progress bar. Since you were doing an upgrade, you will want to allow more time. But if it's been over 3 or 4 hours and no changes, you will want to restart your Mac following the steps below.
Looking in the article If your a Mac starts up to an Apple logo or progress bar for this issue, you will want to follow the steps they recommend.
If you're installing macOS, the Apple logo or progress bar might persist for much longer than usual. As installation continues, the progress bar might move slowly and pause for long periods. That's why Apple recommends beginning macOS installation in the evening—so that it can complete overnight, if needed.
If your Mac is stuck on this screen
If you think you've waited long enough to know that your Mac is stuck on this screen, follow these steps.
1. Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off. Then turn your Mac back on.
2. If the issue persists, press and hold the power button until your Mac turns off. Then unplug all accessories from your Mac, including printers, drives, USB hubs, and other nonessential devices. You could have an issue with one or more of those devices or their cables. Then turn your Mac back on.
3. If the issue persists, once again press and hold the power button until your Mac turns off. Then use Disk Utility to repair your startup disk.
• If Disk Utility found no errors, reinstall macOS.
• If Disk Utility found errors and repaired them, restart your Mac. If the issue returns after restarting, reinstall macOS.
4. If you still need help, please contact Apple Support.
Following the steps above should help you get this resolved and back to your desktop.
Have a good day!
ankori,
Thanks for keeping us posted!
We're glad to hear those steps resolved the issue for you.
Feel free to post again if you have any questions in the future.
Take care!
Thank you for the elaborate and helpful answer. This solved the problem.
2014 Mac mini stuck during Monterey OS upgrade
