voice memos

Same problem. How is this thread marked solved when it seems no one has had the storage cleared after deleting everything?? I’ve even deleted the app. It no longer shows on the home page but shows in the iPhone storage.

Hey everyone! I just got off the phone with Apple Support and they solved it! He had me go to Settings->General->Transfer or Reset iPhone->Reset->Reset all settings. Your phone will restart and once you reopen and go to storage, it should clear the voice memos storage if it’s been deleted. Now, it is frustrating to reset all my location settings and things but not nearly as frustrating as the storage. I hope this helps everyone!

This is an ongoing problem for many it seems. I spent hours on the phone with apple, and no fix. I finally deleted all voice memos, but show that they take up 754 GB! That’s funny because my iPhone is only 64gb……

Same for me. After reinstalling Voice Memo app, it simply crashes every time. I guess it has something to do with the ridiculous size of the "Documents & Data" file which, for me is 12.31 TB.

This issue is HUGE. It is preventing us iPhone owners from making backups and as a result, making it impossible to "restore from backup" any newly purchased (and very expensive) iPhone devices.

I've seen a lot of quick-claim fixes like "just re-boot" or "delete the app" or "reset all settings" and even some posts marked as "Fixed!" when the issue was not. I'm glad if those things truly worked for some. But it is not working for me and it is not working for most others.

There is a real issue here, a fix for which Apple is not prioritizing as they should. Time for a Social and Main-Stream Media blitz to get this bug-fix elevated?

Hi rth123t,

"Documents & Data" refers to the memos you had recorded. It seems your deleted recordings may have still been in the recently deleted folder. You'll want to install the app, open the Recently Deleted folder, tap Edit above the Recently Deleted list, then tap Delete All.

As discussed here: Edit or delete a recording in Voice Memos on iPhone

Have a good one!

rth123t,

It appears you're offloading the app (the cloud icon next to the name of the app is what indicates this). Let's try deleting the app to see if that helps:

Delete apps on your iPhone, iPad, and iPod touch - Apple Support

You can also tap "Delete app" on the screen you showed us here.

If the issue persists, contact Apple Support.

Take care.

After delete Voice Memos app, it will show a file com.apple.voicememos. This is the data file com.apple.voicememos that’s synced through iCloud. If you wanna get rid of it, here are the steps:

1. reinstall voice memos app
2. go to setting > icloud storage > toggle off Voice Memos
3. delete Voice Memos app

Hope this help!

This is the data file com.apple.voicememos that’s synced through iCloud. If you wanna get rid of it, here are the steps:

1. reinstall voice memos app
2. go to setting > icloud storage > toggle off Voice Memos
3. delete Voice Memos app

Hope this help!

I’m having the same issue right now. And I’ve deleted all my voice memos and also deleted them from recently deleted. And I’ve deleted the app and offloaded the app and still. The voice memos app is taking almost 40GB

I’m having the exact same problem. I can’t backup my phone because the phone mistakenly thinks that more storage is being used than the phone even has capacity for: the storage menu claims that I have almost 16TB of voice memos—I repeat, 16TB!!! Now I don’t even want to buy a new device if I can’t actually make a backup to restore all of my data! I tried restarting the phone, resetting all settings, offloading the app—none of that helped. I tried deleting and reinstalling the app and now it just immediately crashes. None of the so-called solutions are actually working. This is a major bug and needs to be fixed immediately. Please assign more engineers to this problem!

Hi rth123t,

Thank you for participating in the Apple Support Communities. We recommend restarting all devices linked to the Apple ID with Voice Memos. If the issue persists after that, go to Settings > Your Name > iCloud and turn off Voice Memos if it's enabled, then turn it back on again and check to see if the storage is the same.

Let us know if this helps.

Take care.

We appreciate you confirming that for us, rth123t.

Since the issue persists, further assistance may be needed. We want to make sure you reach the right team for help with your iPhone, so we recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support.

Thank you for participating in the Apple Support Communities and have a wonderful day.