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Screen is unresponsive to touch

My home screen won't let me swipe up and can't shut the phone down.

iPhone XS Max, iOS 15

Posted on Mar 24, 2022 1:23 PM

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Question marked as Best reply

Posted on Mar 24, 2022 1:36 PM

Try a Hard Reset:


  1. Press volume up (quickly)
  2. Press volume down (quickly)
  3. Press and hold the power button until the Apple logo ( ) appears


If that didn’t work, it could be a hardware issue. ⚠️


Get expert service and support at the Genius Bar.


▷ Call 1-800-MY-APPLE or get help here. 

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Screen is unresponsive to touch

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