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Level 1

5 points

Screen is unresponsive to touch

My home screen won't let me swipe up and can't shut the phone down.

iPhone XS Max, iOS 15

Posted on Mar 24, 2022 1:23 PM

Top-ranking reply

Level 9

56,305 points

Posted on Mar 24, 2022 1:36 PM

Try a Hard Reset:

If that didn’t work, it could be a hardware issue. ⚠️

Get expert service and support at the Genius Bar.

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