Screen is unresponsive to touch
My home screen won't let me swipe up and can't shut the phone down.
iPhone XS Max, iOS 15
Question marked as
Top-ranking reply
Try a Hard Reset:
- Press volume up (quickly)
- Press volume down (quickly)
- Press and hold the power button until the Apple logo ( ) appears
If that didn’t work, it could be a hardware issue. ⚠️
Get expert service and support at the Genius Bar.
▷ Call 1-800-MY-APPLE or get help here.