After over a year of great quality Apple TV, my video started freezing. I can still hear audio. Initially the video would “catch up” to the audio if I paused. But then it continues to freeze. All apps are updated and I cleared Apple TV cache and data. I use Amazon Fire stick (actually the cube).
FireTVCube(Gen2),
I appreciate all of the responses and sorry I may not have been clear. On my smart TV, using fire stick…Netflix, Prime Video, Disney all stream with no problems. Netflix network check shows speed of 57 Mbps right now. Apple TV video started freezing about 6 minutes into the show, while audio continues. I can pause once or twice to get video to “catch” up, then it freezes permanently. This happens every time I try to watch Apple TV….always a few minutes into the show. (Almost as if it used up it’s buffer?!?) This just started happening several weeks to a month ago.
Everything else is the same.
I really like Apple TV and would like to be able to watch it.
I appreciate all of the responses and sorry I may not have been clear. On my smart TV, using fire stick…Netflix, Prime Video, Disney all stream with no problems. Netflix network check shows speed of 57 Mbps right now. Apple TV video started freezing about 6 minutes into the show, while audio continues. I can pause once or twice to get video to “catch” up, then it freezes permanently. This happens every time I try to watch Apple TV….always a few minutes into the show. (Almost as if it used up it’s buffer?!?) This just started happening several weeks to a month ago.
Everything else is the same.
I really like Apple TV and would like to be able to watch it.
Sorry for addendums. I didn’t mention that Netflix, Prime and other streaming apps work fine. Netflix has a speed test and it came up with 26.52 Mbps. I don’t know why the browser speed test (fire stick browser is Amazon Silk, which I’ve never heard of) was so much lower.
Exactly the same problem, with other streaming apps working fine too. But solved by deleting the app and re installing it. Now working like a decent app should.
I was very surprised to find the speed to the fire tv was only 8 Mbps
Interference is a possibility. E.g. from a neighboring network, or something real close to the Wi-Fi antenna in the streaming device. That might explain why the iPad gets different numbers.
Neighboring networks can be time-sensitive, as your neighbors control which devices they have active. Try restarting the router when this happens, as routers can choose new optimal ‘channels’ to use when restarting. Else set the Wi-Fi channels manually for a mostly unused part of the spectrum for your area.
Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support
If your Apple TV can't connect to Wi-Fi - Apple Support
Recommended settings for Wi-Fi routers and access points - Apple Support
While mainly focused on Apple gear, the advise is valid for other devices as well.
I was very surprised to find the speed to the fire tv was only 8 Mbps tested at 9pm Saturday. Xfinity speed test run on my iPad was 58 Mbps. So that looks like the problem. I don’t understand what changed though in the last month as everything was great for a year.
I am the only user on my network and I only use small apps like testing, email or internet search, if any, while watching tv. I have added to networked lights fairly recently.
Please do a speed test on the device itself. If Fire TV has a browser, go to www.speedtest.net and run a test. Else find a speed test app in the Fire TV Apps & Games Store. Please share the available bandwidth to the device.
*small apps like texting…
Apple TV video freezes on smart tv
