Thanks for everyone help, I believe there is problems with Mac OS Default can not recognise the text format in this document, this document originally was the word document, I have adobe acrobat in my mac, I open it with and it converted it to pdf, as I said before, it can be open with chrome, and be open with google Document, because I don't trust pdf and I don't want to save it in pdf, I want to save it in word, for 3 days I failed to do it, now after trying Unicode [ UTF-8 ] and tick the 3 box, the document open in word but still unreadable, it was giving me warning that the document is damaged or unsupported format, it says I should use text editor, I did it and it became readable but all the wards was cross over and everything stuck, the mac color bold start rolling and and no ending, I tried forced quit it can't be done, unexpectedly Mac update was waiting for me to download, I went for it and it forced close, I went back after the update, I opened the document with word, it was still not readable, I can see that, I always use bold, bold italic, Ariel, those kind of staff on the top bar there, it was [ courier new ] there, I click on courier new drop down and I changed it to bold and immediately the text became readable, it was that " COURIER NEW " which is not supported by Mac OS { Default } and can not, the person who sent me the document use that courier new and that is why the document can't be open by word. I learn the hard way, thanks everybody who tried their best to help.