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Screen freezes on brand new Mac Studio

Hello,

I'm a happy owner of a brand new Mac Studio. I have a weird issue that has happened to me a few times.

I have a dual screen setup. While doing CPU/Gpu intensive tasks or while gaming, I had the screen I was working on just freeze, but I could still hear the app I was working on still respond. Like in a game I could hear my character or whatever happened in the game or in premiere pro, I could just play/stop the footage I was editing. It happened 5 or 6 times already and it can happen on either screen.

At first i rebooted the system to make it work again until I noticed that I could just unplug the hdmi cable of my monitor and plug it back to get everything working again. I got no error message or anything. It happened a few times on both my monitors (not the same brand / model and they have different resolutions if that's helpful)

Anyone have a clue of what's happening, or how to fix it? I know it's a new system and I expected some glitches but it's a pretty bothersome bug especially while gaming..

FYI the system is up do date.

Thank you

Mac Studio, macOS 12.3

Posted on Mar 27, 2022 9:17 AM

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scoof Author

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Posted on Apr 1, 2022 4:02 PM

Ok well, I tested it with my dell hub with displaylink and the problem was gone but since displaylink wasn't really reliable I got a cheap USB C to display port adapter on amazon and it now works as it should. So apparently, my issue was caused by the adapter for one of my displays and for the other, 1440p through hdmi didn't go well either because both screens had the issue.

So for reference, if anyone encounters anything similar, my current working setup is 1080p through hdmi on the Mac Studio's hdmi 2.0 port and 1440p through a display port cable on a usb C adapter.

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scoof Author

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Apr 26, 2022 12:45 PM in response to Grant Bennet-Alder

First : lghub is the logitech software for my mouse and it doesn't like univeral command and crashes sometimes when I use it.

Microsoft edge performs much better than firefox or safari (yes it does, trust me)

my ram usage went through the roof when using etrecheck other than that I'm sitting at around 11gb of ram use while having around 25 browser windows opened.

I'm using both crossover and parallels for different games / softwares, some run better on one or the other.

And yes, I do play on my mac, God of War runs perfectly on crossover for example, it's a recent AAA, very demanding game. I also love playing some games that aren't necessarily recent from time to time and those softwares makes them run perfectly (Ori and the blind forest, Portal 2, Bioshock...)

I installed cleanmymac yesterday to see if it could get rid of the 100gb of system data macos uses for no reason, it's been removed since but I haven't emptied my trash at the time.

Jun 28, 2022 6:31 AM in response to scoof

It's happening to me as well. Not even on heavy CPU/GPU usage, sometimes just watching a youtube video. It has happened on 3 different displays. I usually have 2 or 3 connected, but only happens in the "active" one.

Yungyyyy

Level 1

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Jul 7, 2022 9:36 PM in response to Grant Bennet-Alder

EtreCheck Report App Crashing and Freezing

Hey Grant Bennet-Alder,

I'm having the same issue with my Mac Studio M1 Ultra and two external monitors. I have to continuously disconnect the USB-C to DisplayPort 1.4 (DSC) cable from my main monitor while gaming and reconnecting it.

You seem extremely knowledgeable about this issue. Can you help me decipher what's wrong, please? Do I need to use a USB-C to DisplayPort 1.4 (DSC) cable for my extended display monitor instead of a USB-C to HDMI?

I attached the EtreCheck Report.

Cheers

Jul 12, 2022 9:04 AM in response to Yungyyyy

Yungyyyy--

you have a lot of questionable third-party software, including:

cleanMy Mac and a bit torrent.

I think your problems are self-inflicted.

If you can get this issue to occur without all that added third-party stuff, then maybe Apple would listen to you.

Jul 18, 2022 12:32 PM in response to Phil Hastings

Just adding a bit more information on my experience. I notice this happening typically if I am using Cinema 4D. In the last 10 minutes it has happened three times as I am sliding different parameters in the software It first looks like it is trying to calculate but then it becomes apparent that it has just frozen.

scoof Author

Level 1

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Mar 27, 2022 11:17 AM in response to Grant Bennet-Alder

They're all certified and have been used extensively on 1080p or higher resolution on many devices.

scoof Author

Level 1

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Mar 27, 2022 1:36 PM in response to lllaass

Sadly I can't try that, my hdmi adapter doesn't support 1440p so I only get a black screen on my samsung.

scoof Author

Level 1

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Apr 26, 2022 7:08 AM in response to scoof

I will add that the performance drop in game happens on my main screen connected directly to my TB port not the display using the displaylink interface

scoof Author

Level 1

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Apr 26, 2022 7:27 AM in response to Grant Bennet-Alder

report

there's the etrecheck report

scoof Author

Level 1

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May 18, 2022 2:05 AM in response to TihomirKar

No, not yet...

May 18, 2022 2:21 AM in response to scoof

Don’t do it :) on 12.3 I have crashes once per week , since yesterday I had on every 10 min 😭😭😭

scoof Author

Level 1

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May 18, 2022 2:23 AM in response to TihomirKar

It has already been like this for me since 12.1...

Jul 8, 2022 2:36 AM in response to TihomirKar

@Scoof I got the notification of your post so I could see the text, im enrolling in "that" program to try "that" version of the OS

scoof Author

Level 1

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Jul 8, 2022 2:38 AM in response to scoof

The issue is fixed on a certain Monterey version I'm not supposed to talk about on this forum...

PerlaWim

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18 points

Jul 12, 2022 4:02 AM in response to scoof

Thx buddy :). I have no clue why they would do that seems completely counter productive to me.

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Screen freezes on brand new Mac Studio