ipad logo loop

hi my ipad air is in a logo loop, it only shows the apple sign then restarts when its on the charger

iPad Air, iOS 12

Posted on Mar 28, 2022 6:39 AM

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Question marked as Top-ranking reply

Posted on Mar 29, 2022 9:38 AM

Hello rinos290,


Since the iPad started rebooting, have you attempted to force restart? If not, this is the first step we recommend to help get your iPad rebooted normally.


To force restart: "Press and hold both the Home button and the top button until you see the Apple logo."


If the issue persists after force restarting, you'll want to continue with the guidance under "If your iPad turns on but gets stuck during startup" here:


If your iPad won't turn on or is frozen


"If your iPad still doesn't turn on, contact Apple Support."


All the best.

2 replies
Question marked as Top-ranking reply

Mar 29, 2022 9:38 AM in response to rinos290

Hello rinos290,


Since the iPad started rebooting, have you attempted to force restart? If not, this is the first step we recommend to help get your iPad rebooted normally.


To force restart: "Press and hold both the Home button and the top button until you see the Apple logo."


If the issue persists after force restarting, you'll want to continue with the guidance under "If your iPad turns on but gets stuck during startup" here:


If your iPad won't turn on or is frozen


"If your iPad still doesn't turn on, contact Apple Support."


All the best.

Mar 29, 2022 10:17 AM in response to rinos290

Start by connecting your iPad to its Power Adapter and allow the iPad to charge for at least an hour - or preferably overnight. This step is advised as a battery with very low charge, or is failing, may produce symptoms that emulate a boot loop.


If the problem fails to stabilise after the iPad has had opportunity to attain charge, whilst still connected to the Power Adapter, attempt a forced restart of the iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won't turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.


If your iPad is stuck is actually stuck in a boot-loop, you’ll need to resolve this specific issue - which may entail “restoring” the most recent version of iPadOS to the iPad. This support page outlines restoration of an iPad to Factory Settings:

Restore your iPhone, iPad or iPod to factory settings – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.


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ipad logo loop

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