How to report Apple reseller

alenh2020 wrote:

Model number is MHDD3SE/A - A2221 where first letter M means it is new iPhone, not refurbished or replacement but in diagnostic software it says “unknown sales model” which is not good.

I looked it up, and it comes up as an iPhone 11, 64 GB in red. The last 4 corresponds to official distribution in Serbia, along with revision A (most Apple products are revision A). That is most definitely a gray market device. Whoever sold it to you was not an authorized reseller.

The first letter indicates that it was sold as new by Apple or an authorized reseller but wasn't refurbished or a replacement device according to Apple. But some devices are refurbished by third parties, and they can't access the means to modify the model number that Apple or its contract manufacturers have.

In your country Apple itself does not provide support. The only support available for iPhones is with one of the two supported carriers, Blicnet or m:tel. It also looks like those two carriers are the only authorized sellers of iPhones there.

Are they listed as an authorized Apple reseller? You can check by selecting Sales at Apple - Find Locations

See -> Wireless carrier support and features for iPhone in the United States and Canada - Apple Support the fine print footnotes refers to whom provides support in your country.

This link will find ALL Apple authorized sellers for you -> Apple - Find Locations

Unfortunately you live in a country with a limited Apple sales and support presence, so your options are limited.

As far as I can tell, the only authorized sellers in your country are those two supported carriers (link one above) that provide support.

One unfortunate aspect when you’re the consumer is any seller can claim to be an Apple Authorized Seller. But if they do not come up in the “find a reseller” link on Apple’s own web site, they are NOT an Apple Authorized seller, regardless of what they claim or advertise.

There are plenty of sellers who claim to be authorized but are in fact not, especially in countries like yours where Apple’s own company presence and Authorized retail presence is limited.

What's your model number? The last 4 characters will generally describe the region where it was designated for distribution. You may have gotten a gray market iPhone.

alenh2020 wrote:

Hi,

Apple reseller in my country sold me iPhone with modified hardware made for surveillance.

How to report this Apple reseller? Unfortunately, there is no official Apple store or official Apple support line in my country.

Any info is welcome.

Thanks.

As always with such posts, it would help responders to your post if you would simple mention what country you are in.

you can contact apple through: Apple Support