I’ve had my iPad Air 4 for 2 months and the Touch ID is no longer working. I haven’t dropped it and have no idea how the crack on the power button showed up. Would apple cover this since the iPad is only 2 months old?
iPad Air, iPadOS 15
In that situation, it doesn’t appear to be a matter of choice.
Get expert service and support at the Genius Bar.
▷ Call 1-800-MY-APPLE or get help here.
In that situation, it doesn’t appear to be a matter of choice.
Get expert service and support at the Genius Bar.
▷ Call 1-800-MY-APPLE or get help here.
ITBurner wrote:
Meaning that they’ll cover it? I’m also worried it could be an issue that they don’t sell this model anymore
We can't tell you whether it will be covered under warranty as we are all users on this user to user only forum. Apple will make a determination based on their evaluation of the iPad. As to why they don't sell the Air 4 anymore, it's simply because they introduce a new model every year and now they have replaced the Air 4 with the Air 5, with the very same Touch ID power button.
Thanks for the comment. Was wondering if anyone dealt with this before and could speak from experience. And I do know why they don’t sell the air 4 anymore but my fear is that they won’t replace my air 4 since it’s no longer sold and try to get me to upgrade to the air 5
Meaning that they’ll cover it? I’m also worried it could be an issue that they don’t sell this model anymore
I’m sure you’ll be covered.
The concern is if warranty coverage applies.
They have service replacement devices for an Air 4, so they won't make you upgrade to an Air 5 unless you want to move up to the newest Air.
iPad Air 4 Touch ID broken
