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earbuds case are not charging

earbuds case and ears are not charging


Posted on Mar 30, 2022 2:51 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 30, 2022 4:42 AM

Hello koby1111,


first, try forgetting the device:


>Under settings in „Bluetooth“, find your AirPods or Earbuds and click the little (i) on the right

>Scroll down until you see „Disconnect“. Click that

>Once disconnected, click „Forget Device“

>Now try to charge them


If that did not help, try to reset your AirPods or earbuds. Apple has provided a step-by-step guide that shows you how:


https://support.apple.com/en-us/HT209463


If none of the options listed above helped, please contact Apple Support for further assistance:


https://support.apple.com/contact


Best regards,


dotec

1 reply
Question marked as Top-ranking reply

Mar 30, 2022 4:42 AM in response to koby1111

Hello koby1111,


first, try forgetting the device:


>Under settings in „Bluetooth“, find your AirPods or Earbuds and click the little (i) on the right

>Scroll down until you see „Disconnect“. Click that

>Once disconnected, click „Forget Device“

>Now try to charge them


If that did not help, try to reset your AirPods or earbuds. Apple has provided a step-by-step guide that shows you how:


https://support.apple.com/en-us/HT209463


If none of the options listed above helped, please contact Apple Support for further assistance:


https://support.apple.com/contact


Best regards,


dotec

earbuds case are not charging

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