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Level 1

4 points

earbuds case are not charging

earbuds case and ears are not charging

Posted on Mar 30, 2022 2:51 AM

Top-ranking reply

Level 4

1,723 points

Posted on Mar 30, 2022 4:42 AM

Hello koby1111,

first, try forgetting the device:

>Under settings in „Bluetooth“, find your AirPods or Earbuds and click the little (i) on the right

>Scroll down until you see „Disconnect“. Click that

>Once disconnected, click „Forget Device“

>Now try to charge them

If that did not help, try to reset your AirPods or earbuds. Apple has provided a step-by-step guide that shows you how:

If none of the options listed above helped, please contact Apple Support for further assistance:

Best regards,

dotec

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