Screen stays active during calls, so I mute, speaker, and dial with my cheek

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Level 1

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Screen stays active during calls, so I mute, speaker, and dial with my cheek

I have an iPhone 13 mini running OS 15.3.1.

My previous iPhone 8 had two visible dots on the top of the screen that turned screen touch OFF whenever I was on a call. Whenever I answer or make a call on the 13, the touch screen stays active. I've

activated FaceTime, Mute, Speaker (ear gets blown out) and make dial tone sounds with my cheek. I've googled the following solutions that do not work:

updating the OS
restarting the phone
using the Speaker (technically not a solution)

Appreciate your help.

iPhone 13 Mini

Posted on Mar 30, 2022 6:16 PM

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Answer 1

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

413,940 points

Mar 30, 2022 9:14 PM in response to BluHawaii

If you have either dropped the device accidentally or exposed it to liquid or used it beyond acceptable temperature limits then…

Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:

Find Locations - Location Selector - Apple

Contact Apple for support and service - Apple Support

Get a Genius Bar Reservation and Apple Support Options - Apple

Contact Genius Bar.

Manage Reservations - My Reservations - Apple

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Answer 2

Revianmac

Level 4

1,991 points

Mar 30, 2022 9:24 PM in response to BluHawaii

Some Bluetooth listening devices will cause the phone to have the same symptoms. I have cochlear implants and they cause my phone to show the same issues you’re experiencing. If you have Bluetooth listening devices paired to your phone try unpairing them and see if the issue is resolved.

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Screen stays active during calls, so I mute, speaker, and dial with my cheek

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