You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

drzamich Author

Level 1

4 points

Screen does not go off during calls making it impossibe to talk

Hi. Recently I started having problems with screen of my iPhone 6S not going off during phone calls. Because of that I keep accidently pressing the "Mute" button with my cheek in the middle of the calls which is very frustrating.

The problems started about one week ago, about the same time I upgraded iOS on my iPhone to 13.6.1 (btw, is it possible to check when exactly my iOS has been upgraded)?

Anybody with similar issue or hints how to resolve it? Thanks in advance.

iPhone 6s, iOS 13

Posted on Sep 1, 2020 7:45 AM

Top-ranking reply

IdrisSeabright

Level 10

171,515 points

Posted on Sep 1, 2020 11:57 AM

It sounds as if your proximity sensor may be failing. However, start by taking off any cover and/or screen protectors you may have on the phone and test. If that doesn't make a difference, contact Apple to have your phone evaluated.

Genius Bar Reservation and Apple Support Options - Apple

View in context

Screen does not go off during calls making it impossibe to talk

Similar questions