I am getting a message my iTunes account is disabled

There's a problem with your store account information which can't be fixed from your end. Click here and contact Apple Support at a time they're open; if the link doesn't have an option for your country, use this form.

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If you see a message that says "Your account has been disabled in the App Store and iTunes," contact Apple Support for help. 

Follow the instructions in the support document you posted from and contact Apple Support directly by clicking on the blue "contact Apple Support" text there.