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My watch was unlocking my phone when I have a mask on. It just stopped doing it. I checked all the settings and restarted my iPhone. What is wrong?

Why did my watch stop unlocking my phone when I have a mask on? It had been working until recently.

iPhone XS, iOS 15

Posted on Apr 1, 2022 11:43 AM

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Question marked as Top-ranking reply

Posted on Apr 1, 2022 12:08 PM

The first (and simplest) thing to try if something isn’t working right is to restart your Apple Watch and its paired iPhone. If necessary (device not responding), try a forced restart. Both methods can be found here:

How to restart your Apple Watch - Apple Support

Restart your iPhone - Apple Support


If that doesn't help, the next steps would be to unpair and pair your watch again and restore from the backup just created. This should result in no loss of data. It deletes all temp and corrupted files and re-indexes the file system.

Unpair and erase your Apple Watch - Apple Support

Set up your Apple Watch - Apple Support


1 reply
Question marked as Top-ranking reply

Apr 1, 2022 12:08 PM in response to Greenose

The first (and simplest) thing to try if something isn’t working right is to restart your Apple Watch and its paired iPhone. If necessary (device not responding), try a forced restart. Both methods can be found here:

How to restart your Apple Watch - Apple Support

Restart your iPhone - Apple Support


If that doesn't help, the next steps would be to unpair and pair your watch again and restore from the backup just created. This should result in no loss of data. It deletes all temp and corrupted files and re-indexes the file system.

Unpair and erase your Apple Watch - Apple Support

Set up your Apple Watch - Apple Support


My watch was unlocking my phone when I have a mask on. It just stopped doing it. I checked all the settings and restarted my iPhone. What is wrong?

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