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Level 1

5 points

Login screen is frozen, not able to enter password

Since updating to OS12.3.1 my Mac mini will not slow me to enter my password. Have done doc utilities and can’t find anything.

Mac mini 2018 or later

Posted on Apr 1, 2022 2:51 PM

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Level 9

54,945 points

Posted on Apr 1, 2022 3:04 PM

▷ Use Apple Diagnostics to test your Mac.

If that does not help, then get expert service and support at the Genius Bar.

▷ Call 1-800-MY-APPLE or get help here. 

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Level 9

54,945 points

Apr 1, 2022 3:04 PM in response to LGAVERY

▷ Use Apple Diagnostics to test your Mac.

If that does not help, then get expert service and support at the Genius Bar.

▷ Call 1-800-MY-APPLE or get help here. 

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Level 1

5 points

Apr 2, 2022 7:46 PM in response to Smilin-Brian

Yes, I’ve done it all… going to the Apple Store Genius Bar Monday morning to see what they can do.

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Login screen is frozen, not able to enter password

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