junk and spam folders

..112dixon:

Perhaps to try a step-aside from webmail logins? I've gmail accounts

and found they google/apple had issues between their email. With

older macOS no app. W/ newer iPhone iOS; google gmail app is OK.

• Gmail - Email by Google on the App Store (for iOS iPhone/iPad)

https://apps.apple.com/us/app/gmail-email-by-google/id422689480

[For my iPhone, been easier to use 'Google Gmail app' & more than one

gmail account, both loaded; then switched quickly, without add'l logins.]

Google offers ideas that are not my first choice; it's tolerable for now.

And older Mac/PC with 'secure logins' by browser do OK, too.

Hey there, 112dixon! 

Thank you for posting in Apple Support Communities.

Are you looking to add folders to Mail on your iPhone? If so, you can do that following the steps found here: Use mailboxes to organize email on your iPhone, iPad, or iPod touch - Apple Support

If that article doesn’t help, let us know a bit more about what’s happening. We’ll go from there.

Kindest regards. 

Hello, 112dixon.

If you're seeing Junk mailbox, this is also may be the spam mailbox. For example, Yahoo email has a Spam folder, but in the Mail app it's labeled as Junk but the contents are the same.

You may need to check with your email service provider to see if there are any filters in place for spam mail. If you're using iCloud Mail, this article has good information about Junk mail: Identify and filter junk mail in iCloud - Apple Support

Best regards.

"...They said to delete my email address and readd it. But I don't feel comfortable doing that..,"

You should not feel uncomfortable. Just do it, it's a standard remedy for all glitches with IMAP (NON ICLOUD )mail accounts.

You cannot add junk or spam folders, they are provided by the email account providers and can be reinstalled by doing just what was suggested.