You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

What does error code -69716 mean when updating MacOS?

I'm trying to update my MacOS from Mojave 10.14.6 to Monterey. I keep getting this error code that says "storage system verify or repair failed". What does this mean? How do I fix it?

MacBook Air 13″, macOS 10.14

Posted on Apr 1, 2022 6:55 PM

Reply
1 reply

Apr 2, 2022 4:52 PM in response to dianefrommalibu

Hello dianefrommalibu,

You'll want to start by opening Disk Utility and running First Aid to see if is able to correct the problem on the hard drive. Here's those steps: How to repair a Mac disk with Disk Utility

If you have any external hard drives or storage devices connected to the computer, disconnect them while you're attempting the software installation.

You can also try starting the computer in safe mode to see if the software installation works there.

How to use safe mode on your Mac

If the hard drive is unable to be repaired with First Aid, or you're still unable to install the software, we'd recommend contacting Apple for assistance: Get Support

Cheers!

What does error code -69716 mean when updating MacOS?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.