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Aklaiss Author

Level 1

6 points

Excessive data usage out of nowhere

This billing cycle, my husband and I ran out of data on our 10GB plan with 10 days left in our cycle. We have never, ever had this issue before. We normally have a few gigs to roll over.

We’ve both gone through and changed multiple settings. We’ve turned off Wi-Fi assist, disabled background app refreshing, and I’ve toggled a few apps to only use Wi-Fi. I also reset my network settings.

I still have apps pulling data in the background when I am not on Wi-Fi (drive to the store, etc). Pandora, Target, Weather and Music are the four that pulled data in the hour I was just out of the house, even without opening a single app on my phone! I am at my wits end. What else could be happening?

iPhone 11

Posted on Apr 2, 2022 5:04 AM

Top-ranking reply

BMAKwi

Level 1

9 points

Posted on Apr 8, 2022 2:40 PM

I am also on iPhone 11. With our cellular provider, we can look up date & time of data usage on all phones on our plan. On the first morning of this billing cycle, my phone used 450 MB of data six separate times. I am not able to discover which app specifically did this. Currently on hold with AT&T to figure out if they have more answers (doubtful).

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Excessive data usage out of nowhere

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